System requirements
BMC Helix Intelligent Automation is a part of the BMC Helix IT Operations Management (ITOM) solution. It is built on a microservices-based architecture and is available both as a SaaS service and a container-based on-premises deployment.
Learn about the minimum hardware and software requirements needed to ensure optimal performance and compatibility.
Supported browsers
BMC Helix Intelligent Automation supports the latest versions of the following browsers:
- Google Chrome
- Microsoft Edge
Supported BMC Helix products
BMC Helix Intelligent Automation connects with the latest versions of various BMC Helix products:
- BMC Helix Operations Management
- BMC Helix AIOps
- BMC Helix for CSP
- BMC Helix Continuous Optimization
- BMC Helix Innovation Studio
- BMC Helix for CSP (integrated with your BMC Helix tenant)
- BMC Helix ITSM (integrated with your BMC Helix tenant)
BMC Helix ITSM compatibility matrix for Proactive Service Resolution
While using Proactive Service Resolution for incident management, you need to configure the BMC Helix ITSM connector by using the remote plugin utility based on the following conditions:
BMC Helix Intelligent Automation deployment | BMC Helix ITSM deployment | Connector required? |
|---|---|---|
On-premises | On-premises | ❌️* *Provided both the applications are behind the firewall |
On-premises | SaaS | ✅️ |
SaaS | On-premises | ✅️ |
SaaS | SaaS | ❌️ |
Hardware and software requirements
The following table describes the minimum hardware and software requirements needed to download and install the on-premises connectors by using the remote plugin utility:
Requirement | Description |
|---|---|
Hardware | CPU: Dual-core Memory: 8 GB Disk space:
|
Operating systems |
|
Port | 8443 Ensure that port number 8443 is accessible from the server to the BMC Helix Intelligent Automation cloud services where the plugin is running. |
Supported automation tools and applications for automating their actions
The following table lists the automation tools and other applications supported by BMC Helix Intelligent Automation.
Product | Version |
|---|---|
Amazon Web Services | - |
Kubernetes | - |
Ansible Automation Platform (Cloud and On-premises) |
|
TrueSight Orchestration |
|
TrueSight Server Automation | 21.3 |
BMC Helix ITSM (On-premises) |
|
|
|