Use cases
Use case | Business value | Products used |
|---|---|---|
Reduced downtime, increased operational efficiency, and cost savings and improved MTTR. |
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Automates the end-to-end process for creating TMF621 trouble tickets in ServiceNow Telecommunications and Media Assurance Workflows for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation |
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Automates the end-to-end process for creating incidents in BMC Helix ITSM for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation. |
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A centralized data lake to observe the data ingested from multiple sources and leverage the power of AI/ML event correlation to streamline root cause diagnostics and isolation. Automated remediation to fix recurring problems faster. |
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Faster incident resolution, increased operational efficiency, cost savings, and improved MTTR. Allows the team to focus on high-value tasks such as innovation or other complex, productive tasks. |
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Faster incident resolution, increased operational efficiency, cost savings, and improved MTTR. Allows the team to focus on high-value tasks such as innovation or other complex, productive tasks. |
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