Setting up audit reports in Smart Reporting
Administrators can monitor different types of activities in the BMC Helix ITSM: Smart Reporting(Smart Reporting) by using the audit reports. The following table outlines the types of reports available:
Report type | Description |
|---|---|
Admin reports | Reports about general system and administration information including performance, session, data source, and view usage. |
Content usage reports | Reports about different types of contents, including reports, dashboards, and storyboards. |
User access reports | Reports covering login figures and general user-based information including role and group population. |
You must import the audit reports into the Smart Reporting system to use them. See the list of out-of-the-box audit reports below.
To import the audit reports
- Log in to the Smart Reporting console as an siadmin user.
- Select Administration > Import.
- On the import screen, click Browse and locate the Admin Report.xml file on your Smart Reporting system.
- By default, this file is located in the installationDirectory\BMC Software\ARSystem\reporting directory.
- Select the file, and click Next.
- Select one of the following options and click Continue:
- Custom: To import items individually.
- Import All: To import all items.
If you select Custom, either select all items and drag on the right pane, or select individual items and drag on the right pane to import.
- From the Import Items list, select Smart Reporting Repository DB and click
. - Update the connection details, enter the Smart Reporting repository database password that you entered during installation, and test the connection.
From the Import Items list, go to Summary, and click Import.
The audit reports are imported to the Smart Reporting system. To access them, select Browse > Reports, and then select the Audit Reports content category.
To allow access to audit reports
- Log in to Smart Reporting as the super admin user.
- Select Administration > Admin Console > Roles.
- Select the role that you want to update for Smart Reporting users who need access to Audit reports (for example, Corporate Writer).
- Open the Data sources and views panel.
- Select Skip schema check.
- Click Save.
To access out-of-the-box audit dashboards and reports
- Log in to Smart Reporting as an administrator.
- Select Browse > Browse All.
- From the Folders panel, select the Audit Reports folder.
- Open the audit dashboard or report.
Out-of-the-box audit dashboards and reports
This section describes the out-of-the-box dashboards and the reports.
Admin Dashboard
The Admin Dashboard contains general system and admin information reports, including performance, sessions, data source, and view usage.
Report name | Description |
|---|---|
Data Source Usage | Usage details of the data source. |
System Startup | Details about the last time the system startup occurred. |
Top N Longest Avg Report Rows | A pie chart about the average rows processed each time the user runs the report. |
View Usage | A trend analysis about the views based on its active reports and actual report hits. |
Active sessions | List of active sessions from the system. |
Top N Slowest Avg Report Run Time | A pie chart about the slowest average report rows. |
Bottom N Users by Login | Details about user logins in ascending order. |
Group Population | Details about the group population. |
Logins by Groups | A pie chart of user logins by group. |
Logins by Role | A pie chart of user logins by role. |
Logins over Time | A trend analysis between unique users and unique logins. |
Role Population | Details about the group population. |
Storyboard Events | A trend analysis for the events such as edit, run, and import that occur on Storyboards. |
Storyboard Usage | Data about storyboard usage. |
Top N Users by Login | Data about user logins in descending order. |
Top N Users by Report Views | Details about users' usage of the reports in descending order along with a pie chart. |
User Creation and Deletion Over Time | A trend analysis between Users Created and Users Deleted. |
User Dashboard |
Content Dashboard
The content dashboard contains reports that cover different types of content, including, reports, dashboards, and storyboards.
Report name | Description |
|---|---|
Bottom N Users by Report Views | Details about user usage of reports in ascending order, along with Pie charts. |
Bottom N Dashboards | Details of the Dashboards used in ascending order which allows administrators to view the most and least used Dashboards, with the least used dashboard listed at the top. |
Bottom N Reports by Views | Details of the Reports used in ascending order which allows administrators to view the most and least used Reports. |
Dashboard Events | A trend analysis for the events such as edit, run, and import that occurred on the Dashboards. |
Dashboard Use | A chart of the Favorites and Views dashboards. |
Dashboard User Details | Details about the users who use a dashboard. It list details for all available dashboards. |
Report Creation and Deletion over Time | A trend analysis between Reports Created and Reports Deleted. |
Storyboard Events | A trend analysis for the events such as edit, run, and import that occur on Storyboards. |
Storyboard Usage | Data about storyboard usage. |
Theme Usage | Data about themes usage. |
Top N Dashboards | Details of the dashboards used in descending order. Administrators can view the most and least used, with the most used dashboard listed at the top. |
Top N Reports by Views | Details of the reports used in descending order. Administrators can view the most and least used, with the most used report listed at the top. |
Top N Users by Report Views | Details about users' usage of the reports in descending order along with a pie chart. |
User Dashboard
The user dashboard contains reports covering login figures and general user-based information, including role and group population.
Report name | Description |
|---|---|
User Creation and Deletion Over Time | A trend analysis between Users Created and Users Deleted. |
Top N Users by Login | Data about user logins in descending order. |
Group Population | Details about the group population. |
Logins by Groups | A pie chart of user logins by group. |
Logins by Role | A pie chart of user logins by role. |
Logins over Time | A trend analysis between unique users and unique logins. |
Role Population | Details about the group population. |
Bottom N Users by Login | Details about user logins in ascending order. |
Where to go from here