21.02 enhancements

Review the BMC Helix ITSM: Smart Reporting 21.02 enhancements for features that will benefit your organization and to understand changes that might impact your users.

For more information, see AR System enhancements.

BMC Helix ITSM: Smart Reporting enhancements

BMC Helix ITSM: Smart Reporting on BMC Helix Innovation Suite

BMC Helix ITSM: Smart Reporting is now available on BMC Helix Innovation Suite. BMC Helix ITSM: Smart Reporting serves as a single reporting application for both, Service Management and BMC Helix Innovation Studio applications. In addition to Service Management applications, an administrator can perform the following actions in BMC Helix ITSM: Smart Reporting forBMC Helix Innovation Studio applications such as BMC Helix Virtual Agent and BMC Helix Business Workflows:

Onboard users and import content.
Perform reverse cross-launch to BMC Helix Innovation Studio applications. For more information, see Configuring-settings-to-cross-launch-reports.
Access reporting content for BMC Helix Innovation Studio from BMC Helix ITSM: Smart Reporting Admin Console.

Important

BMC Helix ITSM: Smart Reporting is not available for reporting on BMC Digital Workplace .

For more information on the convergence of the platform, see AR System enhancements in the Action Request System documentation.

Product name change for Remedy Smart Reporting

Remedy Smart Reporting is renamed to BMC Helix ITSM: Smart Reporting. While the product names have changed in 21.02, some instances in the product documentation still refer to the previous product name.

To learn about other product name changes, see AR System enhancements in the Action Request System documentation.

What else changed in this release

The following table lists the changes in the product behavior:

Update	Product behavior in versions earlier than 21.02	Product behavior in version 21.02
Ability to view and manage all content, including private content created by other users.	You can view the private content created by other users only if you are given access to it.	You can view and manage all content, including private content created by other users. For this, a super administrator must assign the Super Content User function to your role. For more information, see Granting-Content-Super-User-permission-to-access-and-manage-all-content.
BMC Helix ITSM: Smart Reportinglog file changed from log4j.properties to log4j2.xml.	You can view and manage the BMC Helix ITSM: Smart Reporting logs in the log4j.properties file.	You can view and manage the BMC Helix ITSM: Smart Reporting logs in the new log4j2.xml file. For more information, see Configuring-Smart-Reporting-log-settings.
Support for Internet Explorer version 11 is deprecated.	BMC Helix ITSM: Smart Reportingsupports Internet Explorer version 11.	As announced, the support for Internet Explorer 11 is now deprecated. We encourage you to switch to other fully supported browsers listed for Action Request System in the BMC Solution and Product Availability and Compatibility utility. For a complete list of BMC products that no longer support Internet Explorer 11, see the BMC Customer Support Communities page.
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