26.1 enhancements and patches
Related topic
Review the BMC Helix Dashboards 26.1 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
| Version | SaaS | On premises | Fixed issues | Updates and enhancements |
| 26.1.00 | ✅ | Known and corrected issues | 26.1.00 enhancements |
For a list of recent updates and enhancements across multiple versions, see Release notes and notices.
BMC Helix applies upgrades as described in the BMC Helix Upgrade policy. BMC Helix applies upgrades and patches during Maintenance windows.
26.1
Enhancements to Insight Finder
This release includes the following improvements to Insight Finder. For more information, see Using Insight Finder to create dashboards.
Generate dashboards based on the new and updated BMC Helix ITSM views
Specify prompts to generate dashboards that use the new and updated BMC Helix ITSM views. Use these dashboards to manage releases, people and their roles in the organization structure, knowledge articles, incidents, change requests, and problems.
New views:
- Release management
- Service Management Foundation
- BWF Knowledge Management
Updated views:
The template and detailed description fields are added to the following views:
- Incident management
- Change management
- Problem management
Insight Finder UI updates
- Access Insight Finder from any UI page.
- View the visualizations generated as responses directly in the chat window.
- Add a visualization as a panel to a dashboard
- Start a new conversation from the chat window.
- Provide feedback for prompt responses.
- Use the Copy option following a prompt to copy it for future reference.
- Use the Export as PDF option to export a visualization generated as a prompt response to a PDF.
Specify prompts according to the context of the logged-in user
Specify prompts to generate visualizations based on the context of the logged-in user. For example, you can specify the following prompt: "Give me the status of incidents I created in the last 15 days."
View the content in your preferred locale
Specify prompts and view the response of Insight Finder in your preferred locale for clarity and ease of understanding. Insight Finder supports the following localization languages: Italian and Arabic
Out-of-the-box dashboards
Use the following out-of-the-box dashboards to track the adoption of agents:
| Dashboard name | Description | Reference |
| Employee Navigator For ServiceNow Value Dashboard | View the metrics of Employee Navigator for ServiceNow performance, including KPIs such as session volume, customer satisfaction, and usage trends of unique users. | Employee Navigator For ServiceNow Value Dashboard |
| HelixGPT Conversation Dashboard | View the details of interactions between BMC HelixGPT and the applications that use BMC HelixGPT capabilities. Use this dashboard to understand BMC HelixGPT adoption and performance. | HelixGPT Conversation Dashboard |
| HKM Knowledge Curator Generation Dashboard | Track the article usage according to roles and locales. Managers can validate the usage according to locales and update the content strategy accordingly. | HKM Knowledge Curator Generation Dashboard |
| HKM Knowledge Curator Value Dashboard | Track the usage and impact of the Knowledge Curator agent. The dashboard provides metrics related to AI-driven article generation and validation and their comparison with the articles generated and validated manually. | HKM Knowledge Curator Value Dashboard |
| Insight Finder Value Dashboard | Track the adoption and usage of Insight Finder. The dashboard provides metrics related to prompts, conversations, panels, dashboards, user engagements, and performance. | Insight Finder Value Dashboard |
| ISKM-Knowledge Curator Value Dashboard | Understand the adoption of Knowledge Curator in BMC Helix Innovation Suite Knowledge Management (ISKM) and track how Knowledge Curator is utilized for creating and validating knowledge articles in ISKM. The dashboard shows metrics for knowledge articles created with or without Knowledge Curator, along with their validation status and usage. | ISKM-Knowledge Curator Value Dashboard |
| Ops Swarmer Value Dashboard | View metrics that show how Ops Swarmer contributes to incident resolution, including conversation volume, MTTR trends, SLA performance, and usage patterns. These insights help assess measurable impact, demonstrate ROI, and identify opportunities for continuous improvement. | Ops Swarmer Value Dashboard |
| Service Collaborator Value Dashboard for BMC Helix Business Workflows | Measure the effectiveness of capabilities that use BMC HelixGPT across service operations. The dashboard provides comparative metrics, including MTTR, average response time, pending duration, usage metrics, and SLA adherence for BMC HelixGPT assisted and non‑assisted cases. | Service Collaborator Value Dashboard for BMC Helix Business Workflows |
| Service Collaborator Value Dashboard for BMC Helix ITSM | View the value delivered by Service Collaborator in incident management by comparing the key performance indicators of incidents when Service Collaborator is enabled and disabled in the organization. | Service Collaborator Value Dashboard |
Analyze a subset of traces in the OTel Raw Trace Data dashboard
Filter data in the OTel Raw Trace Data dashboard according to service namespaces, services, and data sources to focus on a subset of traces for analysis and troubleshooting.
For details, see OTel Raw Trace Data dashboard.
Identify event correlation gaps with the Top Offenders section in the AIOps Value dashboard
The Top Offenders section in the AIOps Value dashboard highlights events with missing node or service associations. With this information, operators and SREs can identify gaps in correlation and modeling to improve event data quality and increase correlation coverage.
For details, see AIOps Value dashboard.
Enhancements related to Grafana scenes
The following enhancements are applicable only when Grafana scenes is enabled. To enable scenes, contact BMC Helix Support.
Apply text and background colors to headers
For the Helix Table and Helix Crosstab visualizations, apply text and background colors to table headers. These colors are preserved in the PDF, Excel, or HTML export of dashboard reports that use these visualizations.
For details, see Visualizing data as tables and Visualizing data as grids.
(Controlled availability customers only) Enable dynamic bursting to share user-specific data in report schedules
When you create a report schedule, enable dynamic bursting to make sure that recipients see data based on their access rights to safeguard against unauthorized access.
For details, see Scheduling reports for automatic distribution.
What else changed in this release
| Update | Product behavior in versions before 26.1 | Product behavior in version 26.1 |
|---|---|---|
| Visualization plug-in names starting with BMC are changed. | Some of the visualization plug-in names started with BMC. | All visualization plug-in names starting with BMC are renamed to Helix. |
| The HelixGPT Insight Finder agent name is updated. | The agent name was HelixGPT Insight Finder. | The agent name is changed to Insight Finder. |
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