Employee Navigator For ServiceNow Value Dashboard

An administrator uses the Employee Navigator For ServiceNow Value Dashboard to view key performance indicators (KPIs) that reflect the effectiveness and value of the Employee Navigator for ServiceNow. With this dashboard, you can clearly measure the impact and value delivered by Employee Navigator for ServiceNow. 

The following image shows the Employee Navigator For ServiceNow Value Dashboard with sample data:

Before you begin

To access the dashboards, make sure that BMC Helix Innovation Suite is deployed in your environment. 

Employee Navigator For ServiceNow Value Dashboard filters

You can look for the specific information on the dashboard by using the following filters:

Filter	Description	Example
Time range	Filter by the time range, such as Last 1 hour, Last 30 days, or Last 1 year.
Company	Filter by the company name that is associated with Employee Navigator For ServiceNow.

To view the Employee Navigator For ServiceNow Value Dashboard

1. Log in to BMC Helix Dashboards.
2. Expand the left navigation pane and click Dashboards.
3. Search for the HelixGPT folder and click it.
4. Click Employee Navigator For ServiceNow Value Dashboard.
5. Select a time range for data. 
   The dashboard displays data for the last 30 days.

Panels in the Employee Navigator For ServiceNow Value Dashboard

The following table describes the Employee Navigator For ServiceNow Dashboard panels: 

Panel	Description	Example
Total Employee Navigator For ServiceNow Conversations	Displays the total number of chat interactions.
Employee Navigator For ServiceNow Conversations by Use Case	Displays the list of use cases that respond to user queries. The panel also shows the percentage of each use case based on the interactions.
Feedback Statistics
% of Positive vs. Negative over Total Feedback	Displays the distribution of feedback, marked as useful versus not useful.
% of Positive vs. Negative over Total Feedback	Displays the ratio of positive and negative feedback submitted by the users.
Usage Trends
# of Unique Users interacted	Displays the number of unique users who interact with the agent.
Employee Navigator For ServiceNow Usage Trend (Days)	Displays the daily trend of chat sessions and the number of unique users.