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OTel Raw Trace Data dashboard

  

OpenTelemetry raw trace data is minimally processed telemetry data that is captured from a distributed system. It is used to track the lifecycle of individual requests or operations across services in the system. Use the OTel Raw Trace Data dashboard to analyze specific service dependencies and bottlenecks for debugging and troubleshooting purposes.

Warning

Important

The dashboard is available only if the BMC Helix OpenTelemetry service is enabled for your tenant. To enable this service, contact BMC Helix Support.

Related topics

OTel-Service-Overview-dashboard

OTel-Trace-Details-dashboard

The dashboard provides the following information about the traces in the system:

  • Trace details such as traces ID, span ID, and parent span ID
  • Names of the associated operations and services
  • Trace status
  • Duration and start time

To view the dashboard

  1. Log in to BMC Helix Portal and open BMC Helix Dashboards.
  2. On the Home page, click Dashboards.
  3. Search for the Helix OpenTelemetry Dashboards folder and select it.
  4. Click OTel Raw Trace Data.
    The dashboard displays data in a table.

    OTel Raw Trace Data dashboard
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Tip: Quick access from the Home page

To quickly open the dashboard from the Home page, mark it as a favorite by using the star icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the Home page.

You can perform these operations:

  • View specific data by using the following filters:
    • Max Traces - Select the maximum number of traces that you want to fetch from the database during the initial loading of the dashboard.
    • ServiceNamespace - Select one or more service namespaces to view data belonging to the services that belong to these namespaces.
    • ServiceName - Select specific services for which you want to view the traces data.
    • X-Source - Select a data source.
  • Use the filter in each column to view data according to the selected column values.
  • Resize the dashboard table.
  • Select a date and time range for data.

Panels in the OTel Raw Trace Data dashboard ​​​​​

This dashboard contains the following panels:

Panel

Description

traceID

Displays the ID of the trace. 

spanID

Displays the corresponding span ID.

operationName

Displays the name of the operation.

parentSpanID

Displays the ID of the span that initiated the current span.

serviceNamespace

Displays the associated service namespace.

serviceName

Displays the name of the service.

statusCode

Displays the status code that indicates whether the span operation succeeded or failed.

duration

Displays the time taken to complete the operation for each service in the trace.

startTime

Displays the date and time when the service was started.

 
resourceAttributeDisplays the name of the resource attribute that describes the source of telemetry data.
spanAttributes

Displays the span attributes that describe the events in the span operation.

eventsDisplays the names of events that are associated with the span.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix Dashboards 26.1