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BMC Helix ITSM Application Availability dashboard

The BMC Helix ITSM Application Availability dashboard provides IT leaders and service managers with real-time visibility into the health and uptime of critical BMC Helix ITSM applications. It ensures service continuity, minimizes downtime, and enhances user experience through proactive monitoring and rapid response.

The dashboard offers the following benefits:

  • Real-time monitoring: Provides instant visibility into application health, reduces detection time, and speeds incident response.
  • Improved reliability & SLA compliance: Tracks uptime against SLAs to maintain commitments and avoid penalties, building stakeholder trust.
  • Proactive issue resolution: Identifies trends and risks early to prevent disruptions and strengthen operational resilience.
  • Data-driven decisions: Provides historical insights for root cause analysis, capacity planning, and resource optimization.
  • Optimized user experience: Minimizes downtime to boost productivity and service adoption.

Related topics

Incident Management predefined reports
Configuring-dashboards-with-additional-customizations
Creating-and-customizing-dashboards

Example: Application Availability dashboard

The IT support group of a Calbro Services received a number of incident tickets indicating issues with their messaging application. To troubleshoot this issue, Paul, the IT engineer accesses the Application Availability dashboard to see the uptime of the messaging application.

The following image shows the Application Availability dashboard with sample data:

Application Availibility-New.png

For a list of icons and operations that are common across dashboards, see BMC-Helix-Dashboards-overview.

To view the dashboard

  1. From the navigation menu, ​​​​​​click Dashboards.

  2. Click the Helix ITSM folder and then click Application Availability.

    Success

    Tip: Quick access from the home page

    To quickly open the dashboard from the home page, mark it as a favorite by using the star icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the home page.

Panels in the Application Availability Dashboard

Panels

Description

Example

Dashboard filters

Displays the filters to view the information on the dashboard. You can filter the data on the Application Availability dashboard by Business Service. Additionally, you can filter the data by using the date and time range global filter. By default, the search result displays the data of last 30 days.

Application Availibility Filters-New.png

Availability overview

Displays the summary of the availability status of an application or business service. You can view the following availability data for an application

  • Planned downtime in hours
  • Unplanned downtime in hours
  • Scheduled uptime in hours
  • Actual availability percentage
  • Target availability percentage

Application Availibility Overview-New.png

Details of Incidents that impacted application availability

Displays the details of incidents that impacted the availability of an application or a business service.

Application Availibility-Incident details-New.png

Details of changes chat impacted application availability

Displays the details of change requests that impacted the availability of an application or a business service.

Application Availibility-Changes details-New.png

Application details

Displays the details of business services with supplier and business impact.

Application Availability details-New.png

 

 

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BMC Helix Dashboards 26.1