Sample prompts for Insight Finder

A prompt is an instruction that you provide to the model to generate a response. There is no single correct way to write the prompt because instructions depend on individual style, clarity, context, and linguistic variation.

We recommend using the following sample user prompts for specific use cases to ensure accurate and reliable results. However, you might need to modify these sample prompts to suit your business requirements. 

Supported date formats

Insight Finder supports specific date formats. Make sure that you specify any of these formats in your prompt to generate an accurate response.

Supported date formats:

- m/d/yy (Example: 3/1/2025)
- mm/dd/yy (Example: 03/01/25)
- m/d/yyyy (Example: 3/1/2025)
- mm/dd/yyyy (Example: 03/01/2025)
- m.d.yy (Example: 3.1.25)
- mm.dd.yy (Example: 03.01.25) 
- m.d.yyyy (Example: 3.1.2025) 
- mm.dd.yyyy (Example: 03.01.2025) 
- dd-mmm-yy (Example: 01-Mar-25) 
- dd-mmmmm-yy (Example: 01-March-25)
- dd-mmm-yyyy (Example: 01-Mar-2025)
- dd-mmmmm-yyyy (Example: 01-March-2025)
- mmm d (Example: Mar 1)
- mmmmm d (Example: March 1)
- mmm dd yy (Example: Mar 01 25)
- mmm dd yyyy (Example: Mar 01 2025)

Unsupported date formats:

- dd/mm/yy (Example: 01/03/25)
- dd/mm/yyyy (Example: 01/03/2025)
- dd.mm.yy (Example: 01.03.25)
- dd.mm.yyyy (Example: 01.03.2025)

Example prompts for BMC Helix ITSM

1. How many incidents are open for more than a week but less than two weeks?
2. (New topic) Show a pie chart of open incidents by assigned group in the last week.
3. (New topic) Show the three highest-support groups with open emergency changes.
4. (New topic) Show the count of changes by assigned group and risk level.
5. Order them by assigned group and risk level.

Example prompts for incident management

1. Show the count of open incidents grouped by business service CI.
2. (New topic) Show the top 5 Configuration Items with open incidents.
3. (New topic) Show the count of resolved incidents by configuration item.
4. (New topic) Show the count of closed incidents by company.
5. (New topic) Show the mean time to acknowledge incidents submitted in the past 2 weeks.
6. (New topic) Show incident age by company for open incidents submitted in the past 1 month.
7. Convert incident age to hours.
8. (New topic) Display the average time to resolve incidents for each configuration item.
9. (New topic) Display the average time taken to respond to incidents for each Configuration Item.
10. (New topic) Show incident age for all open incidents grouped by status.
11. (New topic) Show the average age of open incidents for each priority level.
12. (New topic) Show the total number of currently open incidents for each priority level.
13. (New topic) List all incidents that were caused by other incidents with their parent incident details.
14. (New topic) Show the number of incidents that were caused by other incidents in the past year.
15. (New topic) Show the number of incidents that have caused other incidents.
16. (New topic) Show a list of incidents that are duplicates with related incident details.
17. (New topic) Show the number of duplicate incidents grouped by their original incident.
18. (New topic) Show the total number of incidents that have at least one duplicate.
19. (New topic) Show a list of incidents that are originals with related incident details.
20. (New topic) Show a list of incidents that are related to the incidents with related incident details.
21. (New topic) Show a list of incidents that resolved other incidents with resolved incident details.
22. (New topic) Show a list of incidents that were caused by changes with related change details.
23. (New topic) Show the number of incidents caused by changes for each month in the current year.
24. (New topic) Show the number of incident records caused by changes for each priority level this year.
25. (New topic) Show the count of incident records caused by changes for each risk level in the current year.
26. (New topic) Show a list of incidents that were corrected by changes with related change details for incidents submitted in the past 3 months.
27. (New topic) List the incidents from the past 3 months that were resolved by changes with a 'Successful' status, including change implementation dates.
28. (New topic) Show a list of incidents that are investigated by problems with related problem details.
29. (New topic) Show only incidents linked to problems that are currently unresolved.
30. (New topic) Show a list of incidents that are related to problems with related problem details.
31. (New topic) Show a list of incidents that are resolved by problems with resolved problem details.
32. (New topic) Show a list of incidents along with details of impacted CIs.
33. (New topic) List incidents with their impacted Configuration Items that are currently unresolved
34. (New topic) Show a list of incidents along with details of the CIs they are related to.
35. (New topic) Show a list of incidents along with details of the CIs they are associated with association type as Restored.

Example prompts for problem management

1. Show the count of critical problems by company.
2. (New topic) List all problem records that have resolved more than one incident, including their summaries and resolution details.
3. (New topic) Show a list of problems that are related to incidents with related incident details.
4. (New topic) List only the open problems that are related to incidents.
5. (New topic) Show a list of problems that are related to changes with related change details.
6. (New topic) Show a list of problems that were investigated, with related problem details.
7. (New topic) Show all problems that are related to other problems through an 'investigates' association, including their current investigation status.
8. (New topic) Show a list of problems that are related to other problems with related problem details.

Example prompts for change management

1. Show the count of closed changes scheduled in October 2025.
2. (New topic) Show the count of completed changes by priority.
3. (New topic) Show the distribution of changes that were successful with or without issues in September 2025.
4. (New topic) Show a bar chart of the total number of change requests for each top-level product category over the past 12 months.
5. (New topic) Show the count of delayed changes for each value of change timing completed in 2025.
6. (New topic) What was the average change start delay for changes in June 2025?
7. (New topic) What was the average change end delay for changes in June 2025?
8. (New topic) What was the count of changes that were successful with issues in August 2025?
9. (New topic) How many changes completed in September 2025 failed?
10. (New topic) Show counts of backed-out changes scheduled for October 2025, grouped by business service CI.
11. (New topic) Show a list of changes that caused incidents, with the caused incident details.
12. (New topic) Show a list of changes that corrected incidents with corrected incident details.
13. (New topic) List the change records that have corrected more than one incident, with the details of those incidents.
14. (New topic) Show the change records that have been linked to only one incident, with the details of the associated incident.
15. (New topic) Show a list of changes related to other changes with the association type Dependent.
16. (New topic) Show the number of change records that are related to other changes with the association type Dependent for each month in 2025.
17. (New topic) Show a list of changes that are related to problems with related problem details.
18. (New topic) List the changes linked to problems with their current status and priority.
19. (New topic) Show the total number of change records linked to problem records by their current status.
20. (New topic) Show the total count of change records linked to incident records, grouped by the current status of the change records.
21. (New topic) Show the total count of change records linked to problem records, grouped by the risk level of the change records.
22. (New topic) Show a list of changes with details of associated CIs for association type Installs.
23. (New topic) List all changes with their associated Configuration Items where the association type is Upgrades.
24. (New topic) List all changes with their associated Configuration Items where the association type is Repairs.
25. (New topic) List all changes with their associated Configuration Items where the association type is Owned by.
26. (New topic) List all changes with their associated Configuration Items where the association type is Moves.

Example prompts for asset management

1. Show the count of assets by status.
2. Exclude assets having an asset lifecycle status of delete.
3. Order by descending order of counts.
4. (New topic) Show the count of assets grouped by company.
5. Show the records for companies that have more than 1500 assets.
6. Show as a bar chart.
7. Order by descending order.
8. (New topic) Show the count of assets for the company <name> grouped by asset type.
9. Show the top 5 asset types.
10. (New topic) Show the count of computer systems by manufacturer and mode.

Example prompts for work order management

1. Show the count of work orders submitted in the past 2 weeks.
2. (New topic) Show breakdown of work orders by status as a bar chart for work orders submitted in the past one month.
3. (New topic) How many work order requests were completed in the last 2 weeks?
4. (New topic) Display the count of work order requests that are still in progress from the last two weeks.
5. (New topic) What is the average time taken to complete work order requests created in the last two weeks?
6. (New topic) What is the average time taken to complete work order requests by priority for the last two weeks?
7. (New topic) Show counts of work orders scheduled for this week.
8. (New topic) Show counts of work orders having an actual start date in the past 1 month.
9. (New topic) Show a list of work orders having an actual start date in the past 1 month and a status other than Completed.
10. (New topic) Show the list of work orders that were completed in October 2025.
11. (New topic) Show breakdown of work orders submitted in the past 3 months by product categorization.
12. (New topic) Display the average completion time for work orders in each operational category over the past 3 months.

Example prompts for service level management

1. Give me the incidents count with SLM status "Service Targets Breached."
2. (New topic) Show the total number of incident records where the SLM status is "Within the Service Target."

Example prompts for task management

Show a list of all tasks with high and medium priority created in the past 1 week.

Example prompts for BMC Helix AIOps

1. Show me the health score metric for the 'Email' service.
2. (New topic) Show me the service health metric for the 'Email' service.
3. (New topic) Show me the current value of the health score metric for the 'Email' service.
4. (New topic) Show me all open prediction events.
5. (New topic) Show the count of prediction events grouped by Priority.
6. (New topic) Show prediction events related to the <service_name> service.

Example prompts for BMC Helix Vulnerability Resolver

To view and analyze vulnerabilities, add the following prompts:

1. Create a pie chart of open vulnerabilities by severity.
2. (New topic) Show a list of assets impacted by critical vulnerabilities.
3. (New topic) Show the top 5 services impacted by vulnerabilities.
4. Convert this data to a bar chart.
5. (New topic) What is the average number of days a vulnerability was open? 

Example prompts for BMC Helix Digital Workplace

1. Show the count of service requests submitted in the past 1 month, grouped by request category type.
2. (New topic) Show the count of service requests submitted in the past 1 month, grouped by request category name.
3. (New topic) Display the number of completed service requests for each request category in the past month.
4. (New topic) Show details of DWP surveys created in the past 1 month.
5. (New topic) Show the average user rating for Digital Workplace surveys in 2025.
6. (New topic) Show the average user satisfaction rating from DWP surveys for each request category type in the past 3 months.

Example prompts for BMC Helix Business workflows

1. Show the count of cases by status.
2. (New topic) Show the count of BWF cases submitted in the past 1 month.
3. (New topic) How many Business Workflows cases were resolved this week?
4. (New topic) Show details of cases in the Pending status, including the status reason.
5. (New topic) How many cases missed the SLA last week?
6. (New topic) Which cases were reopened more than once this month?
7. (New topic) Show the count of open cases grouped by line of business.
8. (New topic) Display the average resolution time by line of business.
9. (New topic) Show all cases submitted in the last three months along with their related cases, including the ID, summary, status, and submission date for both the main and related cases.
10. (New topic) Show the aggregate count of cases by country submitted in the current year.
11. (New topic) Show MTTR by assigned group for cases submitted this year.
12. (New topic) Show the average age of open cases by assigned group.

Example prompts for CMDB

1. Show the distribution of CIs by class.
2. (New topic) Show the total number of Configuration Items for each category in the CMDB.
3. (New topic) Display the total count of Configuration Items grouped by status in the CMDB.
4. (New topic) Display the count of Configuration Items by their impact level.
5. (New topic) Show count of CIs by owner.
6. (New topic) Display the top 5 owners with the most Configuration Items.
7. (New topic) Show a list of virtual CIs by type.
8. (New topic) List all physical configuration items, grouped by type, with their names and statuses.
9. (New topic) Show me a count of Computer Systems by manufacturer and model.
10. (New topic) List of CIs past the EOL or EOS date.
11. (New topic) Show the configuration items approaching their End of Life or End of Support dates within the next 90 days.