25.4 enhancements and patches

Review the BMC Helix Dashboards 25.4 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Version	SaaS	On premises	Fixed issues	Updates and enhancements
25.4.00	✅		Known and corrected issues	25.4 enhancements

For a list of recent updates and enhancements across multiple versions, see Release notes and notices.

BMC Helix applies upgrades as described in the BMC Helix Upgrade policy. BMC Helix applies upgrades and patches during Maintenance windows.

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25.4

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Improvements in the HelixGPT Insight Finder agent

This release includes the following improvements to the HelixGPT Insight Finder agent.

For more information about these improvements, see Analyzing data by using HelixGPT Insight Finder.

Generate dashboards based on the new and updated BMC Helix ITSM views

Specify prompts to generate dashboards that use the following BMC Helix ITSM views. Use these dashboards for managing tasks, service requests, and changes.

• Task Management
• Workorder Management
• Incident Management that includes these fields:
  • Audit log
  • Calculated fields related to incident count, age, and MTTR
• Change Management that includes these fields:
  • Audit log
  • Calculated fields related to change counts
• Problem Management that includes these fields:
  • Audit log
  • Known Error Details
  • Calculated fields related to problem count

Generate dashboards to analyze cases in BMC Helix Business Workflows

Specify prompts to generate dashboards for BMC Helix Business Workflows. Use these dashboards to achieve goals, such as managing cases, tracking workflows, and improving service delivery.

View the content of the agent in your preferred locale

Specify prompts and view the output of the agent in your preferred locale by configuring the language settings for a better experience and ease of understanding. The HelixGPT Insight Finder agent supports the following localization languages: Spanish, German, and French

For information about changing the locale, see Localizing the content of dashboards.

Use the recommended prompts for further analysis

Use the recommended prompts that the agent suggests based on the prompt you entered. These recommended prompts provide related inputs or queries to help you perform further analysis.

Support for the Google Gemini 2.5 Flash model

Configure and use the Google Gemini 2.5 Flash model for the HelixGPT Insight Finder agent. The model offers high-speed, cost-efficient, and scalable AI capabilities. 

For information about the models that the agent supports, see Models in BMC HelixGPT.

For information about configuring a model for the agent, see Configuring the HelixGPT Insight Finder agent.

Generate dashboards to analyze service health, situations, and predictions

Specify prompts and generate dashboards to monitor service health, troubleshoot issues, and get insights into service predictions affecting your infrastructure. 

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View the content of dashboards in Italian

View the content of dashboards in Italian by configuring the language settings in your profile. 

For more information, see Localizing the content of dashboards.

Configure a date format for a report file

While creating a report schedule, configure a date format for the selected report file to be shared with the recipients via an FTP server or email. The date is added to the file name in the configured format. Configuring the preferred date format improves usability and aligns with regional expectations.

For details, see Scheduling reports for automatic distribution.

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Export dashboards to CSV without headers

Configure the settings to export dashboards to the CSV format by omitting header rows. 

For more information, see Sharing and embedding dashboards.

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Out-of-the-box dashboards

This release includes the following out-of-the-box dashboards.

Dashboard name	Description	Reference
AIOps Value Dashboard	Use the AIOps Value dashboard to view the key performance and operational metrics for alarm and anomaly events. With this dashboard, evaluate how situations help improve incident handling, reduce operational noise, and accelerate issue identification and resolution over time.	AIOps Value dashboard
DWP Net Promoter Score Report dashboard	Use the DWP Net Promoter Score Report dashboard to evaluate customer satisfaction by analyzing survey responses and ratings from the customer service cases based on the Net Promoter Score (NPS). The NPS is calculated by subtracting the percentage of detractors (those who rate 0–6) from the percentage of promoters (those who rate 9–10) on an 11-point scale ranging from 0 (lowest value) to 10 (highest value).	DWP Net Promoter Score Report dashboard
(Controlled availability customers only) BMC Helix ITSM Health dashboard	Use the BMC Helix ITSM Health Check dashboard to monitor the health of BMC Helix ITSM applications. The dashboard provides metrics from various data sources to track the system activity and investigate and troubleshoot the issues.	BMC Helix ITSM Health Check dashboard
BMC Helix Automation and Compliance dashboard	Use the BMC Helix Automation and Compliance dashboard to identify systems that have missing patches and vulnerabilities. The dashboard provides key metrics about asset counts, risk occurrences, remediation trends, policy status, and business services at risk to help you reduce downtime, mitigate risks, and enhance service reliability.	BMC Helix Automation and Compliance dashboard

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(Controlled availability customers only) Configure the BMC Helix Connected Maps visualization to track vehicles on a map

As an administrator or editor, configure the BMC Helix Connected Maps visualization plug-in while creating a custom dashboard. Use this dashboard to achieve the following goals:

• Monitor live fleet movements, improving situational awareness and decision-making
• Optimize route planning and minimize fuel consumption by identifying the most efficient routes.
• Identify delays, route diversions, or idle times

For more information, see Visualizing data as connected maps.