25.3 enhancements and patches

Review the BMC Helix Dashboards 25.3 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
 

For a list of recent updates and enhancements across multiple versions, see Release notes and notices.

BMC Helix applies upgrades as described in the BMC Helix Upgrade policy. BMC Helix applies upgrades and patches during Maintenance windows.

25.3 

The following video provides a high-level summary of the key features and enhancements added to the BMC Helix Dashboards 25.3 release:

  Watch the YouTube video about What's new in BMC Helix Dashboards 25.3

Use the HelixGPT Insight Finder agent to create dashboards

Use HelixGPT Insight Finder, an AI-powered agent, to create dynamic and customizable dashboards based on natural language prompts for the following products:

• BMC Helix ITSM
• BMC Helix AIOps
• BMC Helix Vulnerability Resolver
• BMC Helix Digital Workplace
• BMC Helix CMDB

By using HelixGPT Insight Finder, you can:

• Generate a time series visualization
• Grant permissions to access HelixGPT Insight Finder
• Use custom views to generate dashboards
• View the generated SQL query for a panel
• Remove a panel

For details, see Analyzing data by using HelixGPT Insight Finder.

Save time and effort with dynamic recipient scheduling

While creating a report schedule, use the Dynamic recipients option to reuse email addresses defined in another dashboard. This capability saves your time and effort by eliminating the need to add recipient email addresses manually.

For details, see Scheduling reports for automatic distribution.

Change the ownership of report schedules

Change the owner of a report schedule by using the Manage Ownership option in the Report Scheduler. This ownership transfer is useful when a user account is deleted or when ownership needs to be reassigned to another user.

For details, see Scheduling reports for automatic distribution.

Review the historical service management data

Create SQL queries based on the archive views in Visual Query Builder to fetch historical service management data. Visualize and analyze this data in a dashboard to assess the past performance.

For details, see Creating SQL queries by using Visual Query Builder.

View and analyze additional details about dashboard usage and user activity

Visualize and analyze the following additional details in the dashboard statistics. These updates help you understand how user roles and permissions are used and tracked:

• Dashboard Statistics for your Organization dashboard: View time-based views, total views, and last accessed time to identify popular dashboards.
  
   
• Users and Report Scheduler Statistics: View the user details such as team names, roles, and last accessed time 
  

For details, see:

• Dashboard statistics for your organization
• Users and Report Scheduler Statistics

View user details in the BMC Helix: Group wise and Role wise users list dashboard

Use the BMC Helix: Group wise and Role wise users list dashboard to quickly view user assignments across the organization and identify users by role or group.

For details, see BMC Helix: Group wise and Role wise users list dashboard

Create dashboards for BMC Helix Knowledge Management by ComAround

Create custom dashboards for BMC Helix Knowledge Management by ComAround to collect and visualize Microsoft Power BI data.

For details, see Creating dashboards for BMC Helix Knowledge Management by ComAround.

Out-of-the-box dashboards

This release includes the following out-of-the-box dashboards:

What else changed in this release

BMC Helix Dashboards is upgraded to Grafana 11.6.1, which offers an improved user experience. The following table describes the changes due to this upgrade:

Update	Product behavior in versions before 25.3	Product behavior in 25.3
Access the navigation menu	Click the navigation icon  to open the menu.	Click the navigation icon  to open the menu.
Location of the search bar	The search bar is located at the center.	The search bar is moved to the right and displays a wider area while searching for an item.
Bookmark items in the navigation menu	This feature is not available.	Add bookmarks for your frequently accessed items. All the bookmarks are displayed in the Bookmarks section.
Visibility of the Data Sources tab	The Data Sources tab is visible to users with the explore permission.	The Data Sources tab is restricted to administrators only.
Location of the icons to dashboard path, favorites, and report scheduler	The icons to access the dashboard path, favorites, and report scheduler are located next to one another.	The icon to access the dashboard path is located above the favorites and report scheduler icons.
Position of the scroll bar after opening a dashboard	The scroll bar is displayed below the dashboard menu bar.	The scroll bar is extended up to the dashboard menu bar.
The Enable kiosk mode option	This option is displayed after clicking the toggle arrow on the search bar.	This mode is displayed on the search bar.
Inspect a table cell value while configuring the Table or BMC Table visualization	No option is available to auto-format the cell value.	The cell value is auto-formatted based on the type of data.
Legends for the Bar Gauge visualization	This feature is not available.	Configure legends for the Bar Gauge visualization.
The Transpose transformation	This transformation is not available.	The Transpose transformation is added to transpose tabular data.
Configure a binary operation for a transformation	The option to select all numeric fields simultaneously is not available.	Select all the numeric fields while configuring a binary operation.
Regular expression with the Extract fields transformation	This feature is not available.	Specify a regular expression to extract field values.