25.3 enhancements and patches

Use the HelixGPT Insight Finder agent to create dashboards

Use HelixGPT Insight Finder, an AI-powered agent, to create dynamic and customizable dashboards based on natural language prompts for the following products:

• BMC Helix ITSM
• BMC Helix AIOps
• BMC Helix Vulnerability Resolver
• BMC Helix Digital Workplace
• BMC Helix CMDB

By using HelixGPT Insight Finder, you can:

• Generate a time series visualization
• Grant permissions to access HelixGPT Insight Finder
• Use custom views to generate dashboards
• View the generated SQL query for a panel
• Remove a panel

For details, see Analyzing data by using HelixGPT Insight Finder.

Save time and effort with dynamic recipient scheduling

While creating a report schedule, use the Dynamic recipients option to reuse email addresses defined in another dashboard. This capability saves your time and effort by eliminating the need to add recipient email addresses manually.

For details, see Scheduling reports for automatic distribution.

Change the ownership of report schedules

Change the owner of a report schedule by using the Manage Ownership option in the Report Scheduler. This ownership transfer is useful when a user account is deleted or when ownership needs to be reassigned to another user.

For details, see Scheduling reports for automatic distribution.

Review the historical service management data

Create SQL queries based on the archive views in Visual Query Builder to fetch historical service management data. Visualize and analyze this data in a dashboard to assess the past performance.

For details, see Creating SQL queries by using Visual Query Builder.

View and analyze additional details about dashboard usage and user activity

Visualize and analyze the following additional details in the dashboard statistics. These updates help you understand how user roles and permissions are used and tracked:

• Dashboard Statistics for your Organization dashboard: View time-based views, total views, and last accessed time to identify popular dashboards.
• Users and Report Scheduler Statistics: View the user details such as team names, roles, and last accessed time 

For details, see:

• Dashboard statistics for your organization
• Users and Report Scheduler Statistics

View user details in the BMC Helix: Group wise and Role wise users list dashboard

Use the BMC Helix: Group wise and Role wise users list dashboard to quickly view user assignments across the organization and identify users by role or group.

For details, see BMC Helix: Group wise and Role wise users list dashboard

Create dashboards for BMC Helix Knowledge Management by ComAround

Create custom dashboards for BMC Helix Knowledge Management by ComAround to collect and visualize Microsoft Power BI data.

For details, see Creating dashboards for BMC Helix Knowledge Management by ComAround.

Click the navigation icon  to open the menu.

Add bookmarks for your frequently accessed items. All the bookmarks are displayed in the Bookmarks section.

For details, see User interface overview.

The icon to access the dashboard path is located above the favorites and report scheduler icons.

Use the Incident SLA Performance Archive dashboard to track the performance of archived incident response and resolution SLAs and check whether the targeted SLAs were met or missed. 

Printable Archived Details dashboards