25.1 enhancements and patches
Review the BMC Helix Dashboards 25.1 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
25.1.01 | ✅ |
| ||
25.1.00 | ✅ | ✅ |
For a list of recent updates and enhancements across multiple versions, see Release-notes-and-notices.
BMC applies upgrades as described in the BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
25.1.01
Create dashboards by using HelixGPT Insight Finder
Use the HelixGPT Insight Finder to quickly create custom dashboards for BMC Helix ITSM and BMC Helix AIOps products by specifying your requirements in natural language. It provides a conversational experience, simplifies the dashboard creation process, and saves you time.
For details, see Creating custom dashboards by using HelixGPT Insight Finder.
Out-of-the-box dashboards
This release includes the following out-of-the-box dashboards of BMC Helix AIOps:
| Dashboard name | Purpose | Reference |
| LLM Observability | Use the LLM Observability dashboard to monitor the performance and behavior of the Large Language Models (LLMs) in real time. | LLM Observability Dashboard |
| LLM Cost | Use the LLM Cost dashboard to track the cost and usage of LLM models to optimize resources and manage budgets. | LLM Cost dashboard |
| OTel Trace Search | Use the OTel Trace Search dashboard to search for specific traces to investigate and troubleshoot issues. | OTel Trace Search dashboard |
| OTel User Experience | Use the OTel User Experience dashboard to monitor various stages of user interactions with the Large Language Model (LLM), such as interactions with a chatbot, virtual assistance, or any AI-powered service. | OTel User Experience dashboard |
| Platform Observability | Use the Platform Observability dashboard to assess and optimize data ingestion for managing observability costs. | Platform Observability dashboard |
25.1
The following video provides a high-level summary of the key features and enhancements added to the BMC Helix Dashboards 25.1 release:
View Change Calendar
Use the Change Calendar dashboard to view the number of change requests scheduled for each day of a selected month in a calendar view.
The distribution of these scheduled change requests by hour for a selected day is displayed in a bar chart. You can get a quick overview of the scheduled change requests and plan ahead to manage your resources as necessary.
For details, see Change-Calendar-dashboard.
View assets by problems
Use the Problems by Asset dashboard to monitor and manage problems across the assets of your organization.
You can quickly identify the assets with problems, investigate individual problems, and access detailed reports for root cause analysis.
For details, see BMC Helix ITSM Problems by Asset dashboard.
View assets by change requests
Use the Changes by Assets dashboard to view the metrics of change requests associated with various assets (CIs) in your organization.
Analyze these metrics to identify the most-affected assets due to changes and accordingly, prioritize the assets and changes to minimize downtime and maintain service availability.
For details, see BMC-Helix-ITSM-Asset-Change-Dashboard.
View assets by incidents
Use the Asset Incidents dashboard to view the metrics of incidents associated with various assets (CIs) in your organization.
Analyze these metrics to identify the most-affected assets due to incidents and accordingly, prioritize the assets and incidents to maintain service availability and system performance.
For details, see Asset-Incident-Dashboard.