Service Health Overview dashboard

As an administrator, use the Service Health Overview dashboard to view information about the health of all services in your system.

The following image shows the Service Health Overview dashboard:

service_overview_dashboard.png

To view the dashboard:

  1. In BMC Helix Dashboards from the navigation menu, click Dashboards.
  2. Click the Operations Management folder and click Service Health Overview.

Tip: To quickly open the dashboard from the home page, mark it as a favorite by using the star icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the home page. Type your information message here.

Panels in the Service Health Overview dashboard

PanelDescriptionExample
Service details

Provides the following options:

  • Service: List to select the service for which you want to see the data in this dashboard.
  • Show Situation: Toggle button to view or hide the situation data for the service.
  • Show Change Requests: Toggle button to view or hide the change request data for the service.
  • Show Anomalies: Toggle button to view or hide the anomaly data for the service.
ser_hea_ove__selections.png
AnnotationsDescribes the annotations used in the dashboard.ser_hea_ove_annotations.png
The summary section

Provides the following information:

  • The service health score.
  • Change Requests: The number of change requests created on the service.
  • Situations: The number of situations created on the service.
  • Events: The total number of events created on the service.
  • Incidents: The total number of incidents created on the service.
  • Open Event Severity: The number of open events on the service according to their status.
ser_hea_ove__first_row.png
Health Score Timeline for <Service Name>

Provides graphical data about the health of the service in the selected timeline.

ser_hea_ove_health_score_timeline.png
Health Score Trend Timeline for <Service Name>Provides graphical data about the health trend of the service in the selected timeline.ser_hea_ove_health_score.png
Events For <Service Name>Provides graphical data about all events generated for the service in the selected timeline.ser_hea_ove_events.png
Analyze Situations For <Service Name>

Provides detailed information about situations generated on the service. Click a situation row to view the situation details or service model in BMC Helix AIOps. 

ser_hea_ove_analyze_sit_links.png

ser_hea_ove_analyze_sit.png

 

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