CMDB Operations dashboard

As a BMC Helix CMDB dashboard user, use the CMDB Operations dashboard to view the device-related metrics from your IT infrastructure. Use the CMDB Operations dashboard to track key metrics, get visibility into the data, and make well-informed decisions with this information. You can get the following information from this dashboard:

List of all the devices in your organization
Data about unsupported units
Device types
Manufacturers
Item categories

For information about dashboard concepts, see Creating and customizing dashboards.

Example: View the CMDB Operations dashboard

Chris, a configuration manager at Apex Global, is planning for a routine IT asset maintenance activity. He wants to know the devices that are manufactured by Apple Inc. and are out of support.

He looks at the Distribution by Manufacturer panel in the CMDB Operations dashboard and filters the data for the required insights.

To view the CMDB Operations dashboard

From the navigation menu, click Dashboards.
Select Configuration Management > CMDB Operations.
Tip: Quick access from the home page
To quickly open the dashboard from the home page, mark it as a favorite by using the star icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the home page.

For a list of icons and operations that are common across dashboards, see Navigating dashboards.

For information about exporting or importing a dashboard, see Sharing-and-embedding-dashboards.

Panels in the CMDB Operations dashboard

The following table describes the CMDB Operations dashboard panels that are provided out of the box:

Panel	Description	Example
Distribution by Manufacturer	View the prominent manufacturers of IT assets in your IT environment, such as Apple, Lenovo, and Dell. Assess the dominance of particular manufacturers and plan for vendor-specific updates or end of life of the assets.
Distribution by Item	View the distribution of devices by item type such as phone, laptop, and server. Compare different categories at a glance and identify the most prevalent item types in your environment for better resource allocation and asset lifecycle management.
Distribution by Type	View the distribution of devices by type to see the most prominent categories, such as processing units, mobile devices, and computers. Use this information for asset management and future procurement planning.
Number of Out of support devices	Get an overview of devices that are no longer supported. View the devices that have been scanned, identified as unsupported, and subsequently removed from the system. Use this information to maintain a secure and updated infrastructure by making sure obsolete devices are not part of the active IT environment.
Device Details	View the device-specific information, such as model, version number, and host name in a tabular format. Use this information to easily identify individual devices and their specifications.

To create custom panels in the dashboard

To change the out-of-the-box reports, create a copy of the dashboard and modify the panels. As an administrator or an editor, you create custom panels in the dashboard by using the Service Management query type.

After adding the panels, learn how to fetch data in the panel at Service-Management-query.

For instructions about creating or editing dashboards, see Configuring dashboards with additional customizations.