BMC Helix ITSM Change Calendar dashboard

As a dashboard user, use the Change Calendar dashboard to view the number of change requests scheduled for each day of a selected month in a calendar view. The hourly distribution of scheduled change requests for a selected day is shown in a bar chart. You can get a quick overview of the scheduled change requests and plan ahead to manage your resources as necessary.

For instructions on creating or editing dashboards, see Configuring-dashboards-with-additional-customizations.
For information about dashboard concepts, see Creating-and-customizing-dashboards.

Related topics

Change Management predefined reports

Example: View the number of change requests scheduled by hour

Carol is a change manager working in Calbro services. While viewing the change requests scheduled for the month, Carol notices that one particular day has a high number of change requests. She selects that day and views the number of change requests scheduled by hour. This view of the hourly distribution of the change requests helps her to plan and allocate the resources effectively.

The following image shows the Change Calendar dashboard with sample data:

Change Calendar.png

For a list of icons and operations that are common across dashboards, see Product-overview.


To view the dashboard

  1. From the navigation menu menu_icon.png, click Dashboards.

  2. Click the Helix ITSM folder and then click Change Calendar.

    Tip: Quick access from the home page

    To quickly open the dashboard from the home page, mark it as a favorite by using the star icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the home page.


Panels in the Change Calendar dashboard

Panels

Description

Example

Dashboard filters

Displays the following filters to view the information on the Change Calendar dashboard:

  • Company
  • Status
  • Change Class
  • Change Manager Group

Filters.png

Change Calendar for current month

Displays the number of change requests scheduled for each day in a calendar view of a month. Click any date to refresh the details in the Changes per hour and Change Details panels. By default, details of the change requests for the current month are displayed.

Change Calendar for current month.png

Changes per hour

Displays the number of change requests scheduled per hour in a bar chart. The number of change requests based on the status values are displayed below the bar chart. By default, details of the change requests for the current day are displayed.

Changes per hour.png

Change Details

Displays the details of the scheduled change requests of a selected day in a tabular format. By default, details of the change requests for the current day are displayed.

Click Change ID of a change request to open the change request in Smart IT.


Change Details.png

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*