CMDB Stale CI dashboard

As a BMC Helix CMDB dashboard user, use the CMDB Stale CI dashboard to get a detailed view of Configuration Items (CIs) that require attention due to outdated or missing scan data. Use this granular data to quickly identify the assets that need immediate attention and accurately track them in CMDB.

Use this dashboard for critical insights, such as when certain CIs were scanned and the key details about those CIs. By focusing on CIs that are overdue for a scan, this dashboard helps mitigate risks associated with outdated or unmonitored assets.

For information about dashboard concepts, see Creating and customizing dashboards.

Example: View the CMDB Stale CI dashboard

Chris is a Configuration Manager at Apex Global. He and his team perform annual maintenance on all the company's IT assets, and they need to review an inventory of hundreds of IT assets.

Chris looks at the CMDB Stale CI dashboard and quickly realizes that many assets are in use but have not been scanned and are not being tracked. He uses this insight and schedules the maintenance activity to prioritize fixing these unscanned IT assets before looking at the other assets.

To view the CMDB Stale CI dashboard

From the navigation menu, click Dashboards.
Select Configuration Management > CMDB Stale CI.
Tip: Quick access from the home page
To quickly open the dashboard from the home page, mark it as a favorite by using the star icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the home page.

For a list of common icons and operations across dashboards, see Navigating dashboards.

For information about exporting or importing a dashboard, see Sharing-and-embedding-dashboards.

Panels in the CMDB Stale CI dashboard

The following table describes the CMDB Stale CI dashboard panels that are provided out of the box:

Panel	Description	Example
Number of CIs by Manufacturer	View the distribution of IT assets in your organization based on the manufacturer details. CIs from unknown or unrecorded manufacturers are grouped into the Other category.
CI count by Last Scan Date	View the number of CIs based on the date they were last scanned and identify whether there are any gaps in recent scans.
CIs Last Scanned Date > 7 days	View a detailed list of CIs that have not been scanned in the last seven days. View the name, reconciliation identity, manufacturer, model, and serial number.

To create custom panels in the dashboard

To change the out-of-the-box reports, create a copy of the dashboard and modify the panels. As an administrator or an editor, you create custom panels in the dashboard by using the Service Management query type.

After adding the panels, learn how to fetch data in the panel at Service-Management-query.

For instructions about creating or editing dashboards, see Configuring dashboards with additional customizations.