24.4 enhancements and patches


Review the BMC Helix Dashboards 24.4 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Version

SaaS

On premises

Fixed issues

Updates and enhancements

24.4.02

✅️


24.4.01

✅️


24.4.00

(tick)

(tick)

For a list of recent updates and enhancements across multiple versions, see Release-notes-and-notices.

BMC applies upgrades as described in the BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.


24.4.02


Use the enhanced Visual Query Builder

The Visual Query Builder includes the following improvements:

  • Not Equal operator to define filter conditions while you configure a SQL query.
  • String and Date functions to customize a SQL query:
    • String To Number
    • First Day Of Month
    • First Day Of Quarter
    • First Day Of Year
    • Weekday Name
    • Month Name

For details, see Creating-SQL-queries-by-using-Visual-Query-Builder.

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Disable report schedules of deleted users

If you delete a user in BMC Helix Portal, the report schedules created by the user in BMC Helix Dashboards are disabled. In addition, the email address of the user is excluded from the recipient list while creating a new report schedule.

For details, see Scheduling-reports-for-automatic-distribution.

View the details of active and inactive users

Use the Users and Report Scheduler Statistics dashboard to view details, such as name and email address of users that were active or inactive in the last 30 days.

For details, see Users-and-Report-Scheduler-Statistics-dashboard.



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Analyze the user feedback for BMC HelixGPT

Use the BMC HelixGPT feedback dashboard to review and analyze the feedback received for each skill from users about their experience with the BMC HelixGPT sessions.

The dashboard provides actionable insights to optimize HelixGPT performance and improve skills and prompts. With these insights, refine skills and prompts to ensure that BMC HelixGPT responses align better with user expectations and improve the overall user experience.

For details, see BMC-HelixGPT-Feedback-Dashboard.



24.4.01 


Disable the sharing of empty reports during a schedule run

Specify whether you want to disable the sharing of empty reports with recipients during a schedule run. Use this option to make sure that recipients always get valid reports with data.

For details, see Scheduling-reports-for-automatic-distribution.

View the database column names for fields in Visual Query Builder

Hover over a field name to quickly view the corresponding database column name in Visual Query Builder.

For details, see Creating-SQL-queries-by-using-Visual-Query-Builder.



View the statistics of all the dashboards in your organization

Use Dashboard statistics for your organization to view the consolidated statistics of all the dashboards available across your organization, such as views and load time. Use this information to optimize the performance of dashboards.

For details, see Dashboard-statistics-for-your-organization.


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Identify risks in installed software by using the Discovery Software Risk Assessment dashboard

Use the Discovery Software Risk Assessment dashboard to identify software or operating systems that have exceeded the end of life and are vulnerable to security threats. The dashboard provides information about software, such as installed packages, affected services, hosts, running instances of the software, and so on.

For details, see BMC-Helix-Discovery-Software-Risk-Assessment-dashboard.



View unassigned assets that are not mapped to people or support groups

Use the Unassigned Assets report to get an overview of the type and number of assets not mapped to any people or support groups and hence, are not discoverable. Use this report to ensure that the asset and owner mapping is up to date.

For details, see Unassigned-Assets-report.

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Confirm report deletion

Provide confirmation before you delete a scheduled report to prevent accidental deletion. When you click Delete, the confirmation window displays the reports that are selected for deletion.

For details, see Monitoring and managing report schedules.

Manage the events, metrics, and logs data of multiple organizations

As a tenant administrator, configure multiple organizations in a single tenant to visualize and monitor their events, metrics, and logs data. With this configuration, you can save the cost of managing and maintaining separate tenants. Users that belong to an organization can only view data specific to their organization.

For details, see Managing-data-of-multiple-organizations-in-BMC-Helix-Dashboards.



24.4 


The following video provides a high-level summary of the key features and enhancements added to the BMC Helix Dashboards 24.4 release:

https://www.youtube.com/watch?v=yPZOx4yXQPo


Use the enhanced BMC Table visualization plug-in

Use the enhanced BMC Table visualization plug-in to perform the following tasks:

  • Hide a table column to focus on the specific content for quick analysis
  • Visualize data within a table cell without a line break for better readability
  • View aggregations in a footer
  • Generate a barcode for data

For more information, see Visualizing-data-as-tables.

Change the format of dynamic content

Use the Dynamic Fields Formatter transformation to visualize dynamic content in the JSON format or as key-value pairs for better clarity and readability.

Also, use the Extract fields transformation to convert JSON to the tabular format to improve the readability further.

For more information, see Creating-dashboards-with-advanced-functions.



View the complete content from the BMC Record Details plug-in

For better readability, view the complete content (without any scroll bars) in a PDF output of a panel configured by using the BMC Record Details plug-in for the Grid-type layout. 

For details, see Sharing and embedding dashboards.

Specify whether the out-of-the-box dashboards are skipped during upgrades

As an administrator, specify whether you want to skip creating the deleted out-of-the-box folders during a version upgrade. This configuration is useful when you want to use only custom dashboards and do not want to use out-of-the-box dashboards.

For details, see Configuring-dashboards-with-additional-customizations.



Manage edit access to SQL queries of reports

As an administrator, restrict access to edit the SQL queries of reports to a select group of users for security purposes.

For details, see Managing-role-based-access-control-in-BMC-Helix-Dashboards.

Configure the start of the week according to your preference

As an administrator, personalize your calendar by configuring the day that you want to start the week based on your preference or locale.

For details, see Configuring the start of the week.


Create and manage roles in BMC Helix Dashboards

Role-based access management has moved from BMC Helix Portal to BMC Helix Dashboards. Use role-based access control from BMC Helix Dashboards to provide customized and granular permissions to users and teams. As a reporting administrator, perform these tasks to manage roles and permissions:

  • Assign out-of-the-box system roles such as Viewer, Editor, and Admin to users and teams.
  • Create custom roles to provide granular permissions; for example, permission to create dashboard reports and also to schedule, edit, and delete them.

For details, see Managing-role-based-access-control-in-BMC-Helix-Dashboards.

Use the web proxy to route network traffic from Reporting Metadata Studio

Configure the webproxy.properties file to route connection requests from Reporting Metadata Studio through the web proxy used for network security.

For details, see Installing-and-upgrading-Reporting-Metadata-Studio.



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Visualize geo map data by using the BMC Helix Maps plug-in

Use the BMC Helix Maps visualization plug-in to visualize and analyze geospatial data on a map. By using this plug-in, you can remotely monitor the health of IoT and edge devices.

For details, see Visualizing-data-as-geo-maps.



Display content in French (Canada) and English (Canada)

As an administrator, change the locale setting to display the content of BMC Helix Dashboardsin the French (Canada) and English (Canada) languages.

For details, see Localizing-the-content-of-dashboards.

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Filter data by domains in the BMC Helix Continuous Optimization dashboards

Configure the domain filter in a variable so that users can use it to filter the dashboard data based on specific domains at runtime. They can also share the filtered dashboard report with relevant stakeholders based on their domain preferences.

For details, see Setting-up-variables-for-dashboard-queries.



Display the threshold based on a metric

Configure the threshold based on the metric series in the BMC Time Series Forecast visualization plug-in so that you can visualize and analyze how the forecast metric behaves relative to threshold metrics.

For details, see Visualizing-predictive-time-series-data.

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Access context-specific resources in the self-help widget

In the self-help widget, access resources to help you on many screens within the product. Click the link below the Search bar to view guides, videos, or documentation links specific to the screen.



Out-of-the-box dashboards

This release includes the following out-of-the-box dashboards:

BMC Helix Continuous Optimization dashboards

Dashboard name

Purpose

Reference

Nutanix dashboard

Use Nutanix dashboards to get visibility into your monitored Nutanix environmentThese dashboards contain the key capacity metrics and charts for Nutanix components. Use this information for capacity analysis and identify capacity-specific risks and issues.

OpenStack dashboard

Use the OpenStack Dashboard to analyze and manage the capacity of OpenStack resources in your infrastructure. This dashboard contains the key capacity metrics and charts for OpenStack availability zones, host aggregates, hypervisors, and tenants.

BMC Helix Discovery dashboards 

Dashboard name

Purpose

Reference

Discovery Cluster Reports

Use the Discovery Cluster Reports dashboard to get insights about the discovered clusters and hosts.

DSM Infrastructure in Context

Use the DSM Infrastructure in Context dashboard to visualize and analyze the organization details of discovered hosts.

DSM Operations

Use the DSM Operations dashboard to get insights about the discovered hosts and nodes.

DSM Product LifeCycle Analysis

Use the DSM Product LifeCycle Analysis dashboard to get insights about the product and software life cycles.

BMC Helix Operations Management dashboard 

Dashboard name

Purpose

Reference

SSL Expiry Monitoring

Analyze the details of SSL certificates used across your sites and applications, such as the count of certificates, expiration dates, and expiry events. As a tenant administrator, use this information to make informed decisions about renewing the SSL certificates or procuring new certificates.

BMC Helix Service Monitoring dashboard 

Dashboard name

Purpose

Reference

Operations Center

Analyze the details of all incidents and situations across your sites and applications in real time, such as CI availability, performance, alerts, situations, and databases. As a tenant administrator, use this information to make informed decisions about resolving critical situations.

BMC Helix ITSM dashboards

Dashboard name

Purpose

Reference

BMC Helix ITSM

 Archived Work Orders dashboard

As a work order manager, use the Archived Work Orders dashboard to view the summary of completed and archived work orders. 

You can use this historical data to analyze the work order completion trend, identify areas that require investigation and improvement, and implement appropriate changes in the work order processes to ensure service targets are met in the future.

BMC Helix ITSM

 Problem Aged Backlog Analysis dashboard

As a service desk manager, use the Problem Aged Backlog Analysis dashboard to view the summary of open problem investigations based on their aging. 

You can use the metrics to identify areas for improvement in service desk processes and take necessary actions to resolve the backlog of problem investigations, keeping the service desk KPIs on track.

BMC Helix ITSM

 Service and Operations

As a service desk manager, use the Service and Operations dashboard to view the summary of events and open incidents based on filters. For example, view the summary of events and open incidents for a specific company, support group, or event class.

You can use the metrics to analyze the workload, prioritize the work, and take appropriate actions to ensure the SLA is met.

CMDB dashboards 

Dashboard name

Purpose

Reference

CMDB Infrastructure

Manage the prominent IT vendors and make future procurement decisions by viewing the vendors for your IT assets, Host systems, and server clusters in the CMDB Infrastructure dashboard.

CMDB Product Lifecycle Analysis

Plan the contract renewals or new purchases of different assets for your company's IT environment by viewing the end-of-support dates in the CMDB Product Lifecycle Analysis dashboard.

CMDB Operations

View the metrics related to the devices in your IT environment, such as unsupported units, device types, manufacturers, and item categories by using the CMDB Operations dashboard.

CMDB Stale CIs

Track IT assets, troubleshoot, and optimize resource allocation by viewing the IT assets that are part of the company's inventory but are not tracked and monitored in the CMDB Stale CIs dashboard.

BMC Helix Digital Workplace dashboard

Dashboard name

Purpose

Reference

DWP Virtual marketplace overview

Use the out-of-the-box dashboard to analyze the user data, banners, and services associated with virtual marketplaces in the BMC Helix Digital Workplace Catalog. As a catalog administrator, leverage the DWP Virtual marketplace overview dashboard in the following ways:

  • Monitor the statistics of the services, banners, and entitlements linked to the virtual marketplaces.
  • Save time and effort required to track user access. The dashboard provides a list of users having access to a particular service.

Live Chat dashboards 

Dashboard name

Purpose

Reference

Live Chat Survey

Use the Live Chat Survey dashboard to view the details of survey feedback provided by end users on their experience with live chat support agent. Use these metrics to analyze the support queues, support agent's performance, end user satisfaction and improve the Live Chat services.

Live Chat Customer

Use the Live Chat Customer dashboard to view the chat related metrics such as number of chat sessions, session time, wait time, and ticket deflection. Use the metrics to reduce the queue wait time for the end users by managing the chat assignment and also reduce the session wait time by improving the support agent's response to end user queries.

Users and Report Scheduler Statistics dashboard 

Dashboard name

Purpose

Reference

Users and Report Scheduler Statistics

Use the Users and Report Scheduler Statistics dashboard to monitor user activities and report schedule status.

 

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