Unassigned Assets report

As a dashboard user, use the Unassigned Assets report to get an overview of the type and number of assets that are not related to people or support groups. By using this report, the IT team can identify the assets that are not assigned, and these assets can be mapped to the respective people or support groups.

For instructions on creating or editing dashboards, see Configuring-dashboards-with-additional-customizations. For information about dashboard concepts, see Creating-and-customizing-dashboards.

Related topics

BMC Helix ITSM Asset Management predefined reports from the BMC Helix ITSM Asset Management online documentation

Example: Tracking unassigned assets

Garth, the asset manager, wants to ensure that the asset (CIs) and owner mapping is up to date at the source of the CIs. For this, Garth wants to know the unassigned assets for various roles and also the details of these assets.

The following image shows the Unassigned Assets report with sample data:

Unassigned Assets report.png

For a list of icons and operations that are common across dashboards, see Product-overview.

To view the dashboard

  1. From the navigation menu menu_icon.png, click Dashboards.

  2. Click the Helix ITSM folder and then click Unassigned Asset Report.

    Tip: Quick access from the home page

    To quickly open the dashboard from the home page, mark it as a favorite by using the star icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the home page.

Panels in the Unassigned Assets report

Panels

Description

Example

Filter - Role

Displays the following custom filters or roles for which the assets are not related or mapped. Select one of the following roles to view information on the report:

  • Used by
  • Owned by
  • Supported by
  • Managed by
  • Approved by

Additionally, you can filter the data by using the date and time range global filter. By default, the search result displays the data of last 30 days.

Role filter.png

Unassigned Assets

Displays the total number of unassigned assets of various classes.

Unassigned assets.png

Computer System

Displays the total number of unassigned assets of the Computer System class.

Computer.png

Product

Displays the total number of unassigned assets of the Product class.

Product.png

Operating System

Displays the total number of unassigned assets of the Operating System class.

OS.png

Business Services

Displays the total number of unassigned assets of the Business Services class.

Business Services.png

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*