24.3 enhancements and patches
Review the BMC Helix Dashboards 24.3 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
24.3.01 |
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24.3.00 |
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For a list of recent updates and enhancements across multiple versions, see Release-notes-and-notices.
BMC applies upgrades as described in the BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
24.3.01
Use dashboard variables as filters in Visual Query Builder
Save time defining filters by using the dashboard variables as filters when you create a SQL query in Visual Query Builder.
For details, see Creating-SQL-queries-by-using-Visual-Query-Builder.
Analyze the cost-effectiveness of automated services in BMC Helix Digital Workplace Catalog
View and analyze the cost savings after you automate frequently requested services from BMC Helix Digital Workplace Catalog, such as self-service requests or infrastructure requests.
For details, see Request-Fulfillment-Dashboard.
Manage the capacity of NetApp storage systems with out-of-the-box dashboards
Use the NetApp Storage Systems - Overview and NetApp Storage Systems - Cluster Overview dashboards to visualize and manage the capacity of the NetApp storage systems. Analyze the capacity usage of Clusters, Storage Virtual Machines (SVMs), Aggregates, and Volumes to identify capacity-specific risks and issues.
For details, see NetApp-Storage-Systems-Overview-dashboard.
View the summary of open change requests based on class, status, and priority
Use the Change Agent Dashboard to view the metrics of your open change requests based on their class, status, and priority. You can use the metrics to analyze your current workload and prioritize your work accordingly.
For details, see BMC-Helix-ITSM-Change-Agent-Dashboard.
View the summary of open problem investigations based on status, resolution target date-based status, and priority
Use the Problem Agent Dashboard to view the metrics of your open problem investigations based on their status, resolution target date-based status, and priority. You can use the metrics to analyze your current workload and prioritize your work accordingly.
For details, see BMC-Helix-ITSM-Problem-Agent-Dashboard.
Access BMC Helix Dashboards with BMC Helix ITSM users belonging to multiple realms
Access BMC Helix Dashboards by logging in as a BMC Helix ITSM user who belongs to a realm registered in BMC Helix Single Sign-On. By using realms, you can log in to BMC Helix Dashboards with multiple authentication methods, such as SAML and LDAP.
For details, see Configuring realm identification for multiple service providers .
24.3
The following video provides a high-level summary of the key features and enhancements added to the BMC Helix Dashboards 24.3 release:
Experience enhanced reporting with Grafana 10.4.2
BMC Helix Dashboards is upgraded to Grafana 10.4.2, which offers an improved user experience. The following table describes the changes due to this upgrade.
Visualize data in tabular format with the BMC Table visualization
Configure the BMC Table visualization to display data in the tabular format. Use this format when graphs, pie charts, or combination charts are not suitable for visualizing data. We recommend using this visualization instead of the Table visualization.
For details, see Visualizing-data-as-tables.
Display data subtotals for a selected category
Configure the BMC Cross-tab visualization to display the data subtotal for a selected category; for example, you have sales data for different regions and you want to know the sales figure for each region.
For details, see Visualizing-data-as-grids.
Upgrade Reporting Metadata Studio
Upgrade Reporting Metadata Studio, which is used for creating customized views. This upgrade includes the following improvements:
- Use the Refresh option to refresh business columns to be in sync with the latest changes in the AR system.
- Apply the global constraint on business tables to define filter conditions, which saves you the time to configure filters in Visual Query Builder.
For details, see Creating-customized-views.
For upgrade instructions, see Installing-and-upgrading-Reporting-Metadata-Studio.
Enable or disable out-of-the-box views in Visual Query Builder
Show or hide out-of-the-box views from the list of views in Visual Query Builder. This option is helpful when you want to use only custom views for creating SQL queries.
For details, see Creating-SQL-queries-by-using-Visual-Query-Builder.
Type ahead in Live Chat dashboard search
Save time by typing in the first few characters of a company or support queue name in the Search box to filter and select the company or support queue reports in the Live Chat dashboards.
For details, see Live-Chat-dashboards.
View a summary of your open incidents in the BMC Helix ITSM Incident Agent Dashboard
Use the Incident Agent Dashboard to view the metrics of your open incidents based on their status, SLA status, and priority. You can use the metrics to analyze your current workload and prioritize your work accordingly.
For details, see BMC-Helix-ITSM-Incident-Agent-Dashboard.
View metrics of conversations between BMC Helix Virtual Agent and BMC HelixGPT by using the BMC HelixGPT conversation details dashboard
Use the BMC HelixGPT conversation details dashboard to view the metrics of a conversation between BMC Helix Virtual Agent and BMC HelixGPT. Use these metrics to analyze the usage of BMC HelixGPT by BMC Helix Virtual Agent and to improve the services.
For details, see BMC-HelixGPT-conversation-details-dashboard.
What else changed in this release
Update | Product behavior in versions before 24.3 | Product behavior in version 24.3 |
|---|---|---|
The icon to access self-help has changed. | The following icon provided access to self-help:
| The following icon provides access to self-help:
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Access to self-help is role-based. | Self-help is visible to all users. | Self-help is visible to users with the reporting editor and administrator roles. |
