FAQ

BMC recommends starting with the webinar: Webinar: BMC Introduction To Helix Dashboards.

Refer to the topic BEST FAQ on Transitioning to Helix Dashboards.

You can use the out-of-the-box dashboards to quickly start visualizing and analyzing your environment data in different panels and visualizations. For more information, see Viewing out of the box Dashboards.

In BMC Helix Dashboards, a dashboard displays information from various data sources in panels that are organized in rows. You can use different visualization types in different panels of the dashboard. For more information, see Setting up Dashboards.

Refer to the webinar, Webinar: Helix Dashboards Examples Addressing Common Requests.

Roles are defined by tenant administrators in BMC Helix Portal. For more information, see Roles and Permissions.

For more information, see Grant permission and assign roles.

Helix Dashboards groups can only be administered from the ADE platform, the option was disabled from the product to avoid user integrity issues. For more information, see Create a new team or group in Helix Dashboards.

For more information, see the Webinar: Helix Dashboards Examples Addressing Common Requests.

For more information, see the Webinar: Helix Dashboards Examples Addressing Common Requests.

No, you cannot edit or delete out-of-the-box dashboards. This restriction also applies when you are adding tags. For more information, see Viewing out-of-the-box dashboards.

Refer to the topic Exporting and importing dashboards.

If the Dashboard query is checking both null and not null values, then set the default GUI ID in the variable configuration for all as a best practice to refrain from the query, this will increase the dashboard performance.

 Also, one can increase the Max Entries Return by the Get list limit as needed.

Yes, refer to Introduction to Helix Dashboards.

Refer to the conversion tool prerequisites and how to run in BMC Community page.

See this webinar: BMC Helix Dashboards - Transition From ITSM Smart Reporting To BMC Helix Dashboards for more information on the conversion tool.

Refer to the Not able to see the OOTB content in BMC Community page.

See the webinar BMC Helix Dashboards - ITSM Advanced Report Design Best Practices for more information.

You can enable it in two ways:

1. Manual script execution- refer article https://community.bmc.com/s/news/aA33n000000Xgr5CAC/helix-support-dbfn-functions
2. Through javadriver utility - https://docs.bmc.com/docs/ars1902/defining-database-functions-for-remedy-smart-reporting-in-remedy-ar-system-server-841094152.html

After the feature is enabled, you can follow the steps provided in the link below to define the database function in AR System Server and utilize it in Helix Dashboards.
https://docs.bmc.com/docs/ars213/defining-database-functions-in-ar-system-server-1027566675.html 

BMC Helix Dashboards includes Grafana Open Source Software (OSS).

English is the default language of the BMC Helix Dashboards application. In addition, German, Spanish, and French languages are supported. Localization in non-English locales is limited to screens commonly used by reporting users. The Dashboard panel builder screens used by Dashboards developers are available only in English. For more information, see Localizing-the-content-of-dashboards.

Refer to the section To display the filter data with NULL values in Setting-up-variables-for-dashboard-queries.

Refer to the video available in the topic Adding-overrides-to-fields-in-a-dashboard.

Refer to the section Installing-Reporting-Metadata-Studio.

To use a dashboard panel as a data source, perform the following steps:

1. Create a new dashboard.
2. Create a panel with 4 or 5 field values.
3. Save the dashboard.
4. Add a new panel and select the datasource as --Dashboard--.
5. Select a required source from the Source panel.
6.  Refresh the panel.
7. Add a visualization as required.
8. Save the dashboard.

Configuring multiple queries is useful when you need to fetch data based on a selected time range and filter the results based on a common filter. For example, in any service dashboard > Health Score, Events, and Incidents panels use multiple queries.

Perform the following steps to generate multiple queries in a single panel in Helix Dashboards:

1. Create blank dashboard panel and save it.
2. Edit the panel.
3. Add a query as required.
4. Click Add query to add another query.
   Similarly, add multiple queries as required.
5. Save the panel.