24.1 enhancements and patches
Review the BMC Helix Dashboards 24.1 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
24.1.02 |
| Known and corrected issues | ||
24.1.01 |
| Known and corrected issues | ||
24.1.00 |
|
| Known and corrected issues |
For updates and enhancements in the previous release and its patches, see Release-notes-and-notices.
BMC applies upgrades as described in the BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
24.1.02
Analyze traces by using the OpenTelemetry dashboards
Use the OpenTelemetry dashboards to visualize and analyze trace data of business services in BMC Helix AIOps. With this analysis, you can identify bottlenecks and issues in these services to optimize system performance.
For details, see BMC-Helix-OpenTelemetry-dashboards.
Learn about the BMC Combination Chart plug-in improvements
Use the enhanced BMC Combination Chart plug-in that includes the following improvements for bar and line charts:
- Configure the width of bar charts by using the horizontal scroll option.
- Customize the font and color of data labels.
- View the total number of charts that are stacked.
- Rotate X-axis labels.
- Display tooltips for a single series or for all series.
- Change the marker size for line charts.
For details, see Visualizing-data-as-a-combination-of-charts-and-graphs.
24.1.01
View onboarding status for new hires by using the Onboarding Manager Dashboard
Use the Onboarding Manager Dashboard to view the onboarding process of new employees. With this dashboard, hiring managers can track the status of new hires, check for past due tasks, and take appropriate actions for successful onboarding.
For details, see Onboarding-Manager-Dashboard.
Learn about Dashboards improvements
This release includes the following improvements:
Improvement | Reference |
|---|---|
For the BMC Record Details plug-in: Use the Choose data positioning option to customize the data display by managing white spaces in the panels. | |
For the visual query builder:
|
24.1
The following video provides a high-level summary of the key features and enhancements added to the BMC Helix Dashboards 24.1 release:
Create SQL queries by using the visual query builder
Use the visual query builder to create SQL queries for the Service Management query type. You can create queries even if you have no prior knowledge of SQL.
For details, see Creating-SQL-queries-by-using-the-visual-query-builder.
Visualize data as pentagonal elements
Use the Polystat plug-in to visualize dashboard metrics in a hexagonal, square, or circular representation. With this plug-in, you can group metrics to show an overall status and drill down for detailed information.
For details, see Out-of-the-box-visualization-plugins.
Learn about Dashboards improvements
This release includes the following improvements:
Improvement | Reference |
|---|---|
Specify a delimiter to be used during the export and download of a dashboard report in the CSV format. | |
Customize the width of key and value columns in the BMC Record Details panel plug-in. | |
Share dashboard reports as email attachments in CSV and XLSX formats. | |
Specify whether you want to share reports via FTP as individual CSV or XLSX files or compressed files. |
Analyze anomalies by using the Anomaly dashboards
Use the Anomaly dashboards to visualize anomalies detected for the business services and related devices. Analyze and remediate these anomalies to minimize service disruption and improve service availability and health.
For details, see the following topics:
Analyze bounce rates by using the Bounce Rate dashboard
Use the Bounce Rate dashboard to view and analyze the bounce rate of a support group for a selected period. A Service Desk Manager can use this information to improve the user engagement of the website.
For details, see BMC-Helix-ITSM-Bounce-Rate-Dashboard.
Manage cases by using the Case Manager dashboard
Use the Case Manager dashboard to track and manage cases. The dashboard provides meaningful insights about cases to facilitate timely resolutions.
For details, see Case Manager Dashboard.
Analyze survey responses and ratings by using the DWP Customer Satisfaction Report dashboard
Use the DWP Customer Satisfaction Report dashboard to track and analyze customer survey responses, ratings, and trends.
For details, see DWP-Customer-Satisfaction-Report.
View and track change requests by using the Open Change Analysis dashboard
Use the Open Change Analysis dashboard to view the open change requests logged in your organization and analyze their trends. A Change Manager can use this information to review the open change requests and take appropriate actions to resolve them.
For details, see BMC-Helix-ITSM-Open-Change-Analysis-dashboard.
Analyze problems by using the Problem Management Summary dashboard
Use the Problem Management Summary dashboard to view and analyze the problems logged in your organization. With this dashboard, a Problem Manager can visualize and analyze the problem tickets and take corrective actions to resolve them.
For details, see BMC-Helix-ITSM-Problem-Management-Summary-dashboard.