BMC Helix Virtual Agent chat conversation details dashboard
The following image shows the BMC Helix Virtual Agent dashboard with sample data:
Before you begin
To access the dashboards, make sure that BMC Helix Innovation Suite is deployed in your environment.
To view the Helix Virtual Agent dashboard
- Log in to BMC Helix Dashboards.
- In the avigation pane, hover your mouse over Dashboards
and click Manage. In the Helix Chatbot folder, click Chatbot.
Chatbot dashboard panels
The following table describes the Chatbot dashboard panels:
Chatbot panels | Description | Example |
|---|---|---|
Conversations | Displays the total number of chat conversations during the selected period. |
|
Unique Users | Displays the total number of unique users who logged in to the chatbot. |
|
Chatbot Rating Count | Displays the chatbot rating provided by the customers, such as Excellent, Good, or Terrible. |
|
Conversation Count by Channel | Displays the distribution of chat conversations per channel. |
|
Successful Transfer to the Live Agent By Bot | Displays the total number of chat sessions in a bot and the sessions that were transferred to support agents. |
|
Number of Queries Answered/ Unanswered By Bot | Displays the total number of answered and unanswered queries of the end users. |
|
Most Asked Queries | Displays the most used chatbot intents. |
|
Conversation Trend per Bot | Shows the trend of conversations per chatbot over the selected period. |
|
