Case survey and customer satisfaction dashboards
The case survey and customer satisfaction dashboards provide details about the customer satisfaction and performance of lines of business, assigned groups, and agents. The reports are based on the survey feedback submitted by users in BMC Helix Digital Workplace Advanced for cases. BMC Helix Business Workflows users with a functional role as case agent, case business analyst, or case manager with appropriate permissions can view the case survey and customer satisfaction dashboards.
The following survey dashboards are available out of the box:
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