This documentation supports releases of BMC Helix Dashboards up to December 31, 2021. To view the latest version, select the version from the Product version menu.

Release notes and notices


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This section provides information about what is new or changed in BMC Helix Dashboards, including urgent issues, documentation updates, and patches.

Date

Title

Summary

December 30, 2021

  • Enhanced reporting with Grafana 8.x 
  • Print specific case details with Printable Case Summary dashboard
  • View associated work orders in the Printable Incident Details dashboard
  • View associated known errors in the Printable Problem Details dashboard
  • Display multiple responses and select column styling with BMC Record Details plugin
  • Set internal and external email recipient preferences
  • Renamed the Total Automations panel to Total Unique Automations

November 19, 2021

Updates available in this release:

  • Monitor KPIs for open incidents
  • Monitor KPIs for aging incidents
  • Monitor incident response times
  • Enhanced out-of-the-box Printable Details dashboards
    • Printable Asset Details
    • Printable Problem Details
  • Support for additional out-of-the-box calculated fields
  • Enhanced out-of-the-box dashboards
    • BMC Helix ITSM Asset compliance dashboard
    • BMC Helix ITSM Asset inventory dashboard
    • BMC Helix ITSM Change dashboard
    • BMC Helix ITSM Incident dashboard
    • BMC Helix ITSM Incident SLA Performance dashboard
    • BMC Helix ITSM KCS Effectiveness and Efficiency dashboard
    • BMC Helix ITSM Service Automation dashboard
    • BMC Helix Digital Workplace dashboard
    • Service Targets Against Cases dashboard
  • Ability to define dashboard report formats

October 22, 2021

Updates available in this release:

  • Best practices for transitioning existing reports from  BMC Helix ITSM: Smart Reporting  to  BMC Helix Dashboards
  • View the count of work orders that can be automated on the BMC Helix ITSM Service Automation dashboard
  • Ability to print out-of-the-box Printable Details dashboards

September 21, 2021

Updates available in this release:

  • Visualize data by using BMC Record Details visualization
  • Out-of-the-box calculated fields for Service Management Query
  • BMC Combination Chart Improvements
  • View the following out-of-the-box dashboards:
    • BMC Helix Operations Management
    • BMC Helix Business Workflows dashboards
    • BMC Helix Business ITSM Insights
    • BMC Helix Digital Workplace
    • Service Targets Against Cases
    • BMC Helix Virtual Agent

August 23, 2021

Updates available in this release:

  • Use the XLS format for creating reports
  • Set up a long-lived session for NOC dashboards
  • Support for the CSV data source plugin
  • View new out-of-the-box dashboards for the following:
    • BMC Helix CMDB Overview and Data Quality
    • BMC Helix ITSM Service Automation
    • BMC Helix Virtual Agent Chatbot Overview

July 27, 2021

Updates available in this release:

  • New out-of-the-box dashboards for BMC Helix ITSM
  • New Service Request Overview out-of-the-box dashboard for BMC Helix Intelligent Automation
  • Ability to visualize data by using Grafana Community panels
  • Ability to visualize data by using BMC Combination Chart
  • Additional Display options to configure BMC Bar Chart and BMC Cross-tab visualizations
  • Ability to create and share reports in CSV format
  • Availability of Marketplace content dashboards
  • BMC Helix Vulnerability Management dashboard and data source have been renamed to BMC Helix Automation Console dashboard and data source respectively.

June 18, 2021

Update available in this release:

Out-of-the-box BMC Helix Intelligent Automation Value dashboard

May 27, 2021

Updates available in this release:

  • New feature to schedule report distribution and add report branding
  • Out-of-the-box dashboards for BMC Helix Business Workflows and BMC Helix Digital Workplace
  • New out-of-the-box dashboards for BMC Helix ITSM

March 20, 2021

Updates available in this release:

  • New out-of-the-box dashboards
  • New visualization
  • New query types
  • Support for BMC Helix Continuous Optimization
  • Ability to add and configure a new data source

February 05, 2021

Update available in this release:

Enhanced performance of the Metrics Data dashboard

January 15, 2021

Update available in this release:

Change in the data source name

September 23, 2020

The initial release of BMC Helix Dashboards


Related release notes

BMC Helix Portal release notes

 

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