Skip to Content

FAQ

Here are some answers to the most frequently asked questions about BMC Helix Portal.

Which languages does BMC Helix Portal support?

BMC Helix Portal supports the following locales:

  • es  - Spanish
  • es-ES - Spanish (Spain)
  • fr-CA - French (Canada)
  • zh  - Chinese
  • zh-CN - Chinese (Simplified)
  • de  - German
  • de-DE - German (Germany)
Does BMC Helix Portal provide options for auditing end-user actions?

Yes, you can view the audit records in the BMC Helix Portal Audit dashboard. For more information, see Viewing audit records in BMC Helix Dashboards.

How to find out the product version?

To view the product version, on the title bar, click Help icon, and select Application details. The following integrated IT Operations Management products are in sync with this release version:

  • BMC Helix AIOps
  • BMC Helix Dashboards
  • BMC Helix Discovery
  • BMC Helix Intelligent Automation
  • BMC Helix Intelligent Integrations
  • BMC Helix Log Analytics
  • BMC Helix Operations Management
How to set the UI idle timeout?

Idle timeout is the maximum period during with a session in a BMC application integrated with BMC Helix Portal can be idle before the user is automatically logged off. The UI idle timeout is the maximum length of time that a user remains logged in to integrated products without making any mouse movements, clicks, or keyboard input.

To set the UI idle timeout for BMC Helix Portal, request BMC SaaS Operations team at BMC Support.

Does BMC Helix Portal support the time zone change?

BMC Helix Portaluses the browser time zone as the preferred time zone. Additional options to set the time zone are not available.

Can I change the sequence of applications displayed after selecting the Frequently used option?

No, the applications are listed in the order of their access, and it cannot be changed. The tiles of the first four applications that you recently accessed are listed and are tagged with the Frequently used icon.
Frequently used applications
The order of the first three application tiles remains constant. The fourth application tile changes based on the other applications that you access.

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix Portal 25.4