HelixGPT and AI Agents

Leverage generative artificial intelligence (AI) within BMC Helix to enhance operational capabilities in IT and across enterprise service management lines of business, such as HR. Use BMC HelixGPT for simplified, actionable insights and recommendations, quicker answers through search, intuitive virtual agents, and automated resolutions.

Supercharges employee service interactions, delivering a conversational AI assistant that “sees and hears,” providing instant answers.

Unlocks actionable, in-context insights, improving decision making with AI-powered conversations and causal analysis.

Predicts, assesses, and reduces operational risks, accelerating IT changes without compromising governance.

Speeds incident resolution by bringing together stakeholders, integrating enterprise collaboration tools, and delivering AI insights, summaries, and ticket updates.

Improves resolution accuracy and self-service engagement by enhancing knowledge base accuracy and relevance through automated validation and normalization of knowledge articles.

Provides in-context situational insights from log data, summarizing large volumes of information in simple language.

Simplifies root cause analysis and provides step-by-step resolution recommendations to augment support experts.

Improves risk identification, summarizes critical information from multiple alerts, and provides recommendations to enhance security posture and improve operational efficiency.