HelixGPT and AI Agents

Multiply productivity with agentic AI for Helix IT Operations Management and Helix Service Management.

BMC HelixGPT and AI Agents

 
 

BMC HelixGPT

Leverage generative artificial intelligence (AI) within BMC Helix to enhance operational capabilities in IT and across enterprise service management lines of business, such as HR. Use BMC HelixGPT for simplified, actionable insights and recommendations, quicker answers through search, intuitive virtual agents, and automated resolutions.

 
 

Employee Navigator

Supercharges employee service interactions, delivering a conversational AI assistant that “sees and hears,” providing instant answers.

 
 

Insight Finder

Unlocks actionable, in-context insights, improving decision making with AI-powered conversations and causal analysis.

 
 

Change Risk Advisor

Predicts, assesses, and reduces operational risks, accelerating IT changes without compromising governance.

 
 

Ops Swarmer

Speeds incident resolution by bringing together stakeholders, integrating enterprise collaboration tools, and delivering AI insights, summaries, and ticket updates.

 
 

Knowledge Curator

Improves resolution accuracy and self-service engagement by enhancing knowledge base accuracy and relevance through automated validation and normalization of knowledge articles.

 
 

Log Analyzer

Provides in-context situational insights from log data, summarizing large volumes of information in simple language.

 
 

Best Action Recommender

Simplifies root cause analysis and provides step-by-step resolution recommendations to augment support experts.

 
 

Vulnerability Resolver

Improves risk identification, summarizes critical information from multiple alerts, and provides recommendations to enhance security posture and improve operational efficiency.