Important This space contains documentation for TrueSight Smart Reporting for Server Automation 20.02.01. For earlier releases, see TrueSight Smart Reporting for Sever Automation 19.2.

Changing the DWAdmin user password


This topic describes how to change passwords for a DWAdmin user and TrueSight Server Automation - Data Warehouse administrator users using NSH.

Note

If you see the following error and cannot change the password, you must upgrade NSH to version 8.9.04 or later:

change_password.nsh:46: no matches found: *.jar Error=2 (no such file or directory)
Error: Could not find or load main class com.bmc.bbds.util.PasswordManager

To change the password of a DWAdmin user, perform the following steps:

  1. Log in to the system where TrueSight Server Automation - Data Warehouse is installed.
  2. Navigate to the following directory:
    $BDS_HOME/shared/ConfigurationManagement
  3. Run change_password.nsh file with the parameter as DWAdmin user.
  4. Enter the current password of that user.
  5. Click Next.
  6. Specify a new password with valid password requirements. The password length must be at least 8 characters, including at least one lower case, one upper case, one digit, and one special character (allowed characters are @ ^_ - ! : | ~ $ ' ; &). 
  7. Restart the web server web service.

    To restart the Web server, perform the following steps:

    For Linux operating system, perform the following steps:

    1. Navigate to the /etc/init.d directory.
    2. Type the following commands:

      ./bltomcat stop
      ./bltomcat start

    For Windows operating system, perform the following steps:

    1. From a command prompt, type the following command:

      services.msc
    2. In the Services window, select TrueSight Server Automation - Data Warehouse Web Server and click Restart.
  8. To verify whether the password is changed successfully, log in to the TrueSight Server Automation - Data Warehouse system by using the following URL and the new password:
    https://reportsServer:portNumber/tssa-dw
    • reportsServer is the server that hosts TrueSight Server Automation - Data Warehouse
    • portNumber is the Tomcat web server secure port that you specified during installation. 
  1. Log in to the system where TrueSight Smart Reporting - Platform is installed.
    1. Type the following URL in your browser:
      https://<
      hostname>:port/tsr where hostname is the server where TrueSight Smart Reporting - Platform is installed.
    1. Log in as TrueSight Server Automation Data Warehouse - Admin with DWAdmin as a user name and the updated password, and click Login.
      A message confirming successful password update for the component administrator is displayed.

 

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