Configuring settings to use the AI-powered capabilities in TrueSight Server Automation

TrueSight Server Automation connects with BMC HelixGPT, a generative AI capability available for BMC Helix applications, to use autonomous agents for operators or SREs who can use them to get AI-driven insights to improve compliance tracking and gain infrastructure visibility into patching operations.

A fine-tuned model is available for using agentic AI capabilities in TrueSight Server Automation. As an administrator, you deploy the fine-tuned model in one of the supported cloud platforms. 

License requirements

Product	Licenses required
BMC Helix Automation Console	BMC Helix Automation Console service
BMC Helix ITSM	BMC Helix ITSM Suite service

Process overview

The following graphic provides an overview of the steps required to configure AI-driven capabilities in TrueSight Server Automation:

Before you begin

Make sure that the following prerequisites are met:

• Configure BMC HelixGPT Agent Studio in your system. For more information, see Setting up and going live.
• Assign the Administrator role and associated permissions to the user in BMC Helix Portal. For more information, see Managing user access and permissions.

Task 1: To configure model settings in BMC Helix Agent Studio

1. Log in to BMC Helix Innovation Suite.
2. On the Workspace tab, from the Application launcher, select HelixGPT Agent Studio.
3. Select the Model record definition, and click Edit data. 
4. On the Data editor (Model), you can add or edit a model record by performing the following steps:
   • To add a model record
     1. Click New.
     2. Provide the following values:

        Field	Description
        API endpoint URL	The URL of the API endpoint.
        API key	The API key required for authentication.
        Model ID	Model ID received from your LLM provider

   • To update a model record
     1. Select the required model record and click Edit. 
     2. Update the following values:

        Field	Description
        API endpoint URL	The URL of the API endpoint.
        API key	The API key required for authentication.
        Model ID	Model ID received from your LLM provider

5. Click Save. 

After you save the record, the model is registered, and the model ID is provided for agents and skills. 

Task 2: To verify the model ID in AI agents in BMC Helix Agent Studio

After configuring the model settings, you can view the AI agents available for TrueSight Server Automation. By default, the model ID is provided for the agents. AI agents can operate autonomously without human intervention, providing seamless interaction between AI agents and humans.
For more information about AI agents, see AI agents in BMC HelixGPT. 

To verify whether the AI agents for TrueSight Server Automation have the required model ID, perform the following steps: 

1. Log in to BMC Helix Innovation Suite.
2. On the Workspace tab, from the Application launcher, select HelixGPT Agent Studio.
3. Select the Agent record definition, and click Edit data.
   The following agents are available for TrueSight Server Automation:
   • Operations Manager Supervisor
   • TSSA Operations Analyzer
4. Select the agent and click Edit.
   In the Model ID field, verify whether the unique model ID configured in Task 1 is displayed for all the agents.

Task 3: To verify the model ID in skills in BMC Helix Agent Studio

A skill indicates a capability to perform specific tasks, such as generating responses. By default, the model ID is provided for the skills.

To verify whether the skills for TrueSight Server Automation have the required model ID, perform the following steps: 

1. Log in to BMC Helix Innovation Suite.
2. On the Workspace tab, from the Application launcher, select HelixGPT Agent Studio.
3. Select the Skill record definition, and click Edit data.
   The following skills are available for TrueSight Server Automation:
   • Operations Manager Skill
   • Skills for Operations Analyzer agent
4. Select the skill and click Edit.
   In the Model_ID field, verify whether the unique model ID configured in Task 1 is displayed for all the agents.

Where to go from here

Using the Operations Analyzer to get insights into patching and compliance operations