Agentic AI capabilities in TrueSight Server Automation

TrueSight Server Automation connects with BMC HelixGPT to provide AI capabilities that help enterprises improve compliance tracking and gain infrastructure visibility into patching operations. As an administrator, use Operations Analyzer to gain insights into TrueSight Server Automation operations, such as patching on target servers. These insights help you with operational planning and maintaining SLAs. 

License requirements

To use the agentic AI capabilities, make sure that the following additional licenses are installed and available:

• BMC Helix Automation Console service
• BMC Helix ITSM Suite service

Compatibility matrix for the TrueSight Server Automation agents

The following table lists the compatible versions of BMC Helix ITSM and BMC Helix Automation Console, and the agentic AI capabilities available in each version:

TrueSight Server Automation version	BMC Helix ITSM version	BMC Helix Automation Console version	Operations Analyzer	Patch Orchestrator
26.2	26.2	26.2	Patch and compliance insights RBAC support	UI support in BMC Helix Innovation Suite RBAC support
26.1	26.2	26.2	Patch insights only RBAC support	Support for process workflow in BMC Helix Innovation Suite
26.1	26.1	26.1	Patch insights only Controlled availability for RBAC support	Support for process workflow in BMC Helix Innovation Suite
25.4	26.1 25.4	26.1 25.4	Patch insights only	None

Agentic AI capabilities

The following table describes the agentic AI capabilities available in TrueSight Server Automation:

Capabilities	User role	AI agent	Requires configuration?	References
Get insights into patching and compliance operations	Patch administrator	Operations Analyzer	Yes	Using the Operations Analyzer to get insights into patching and compliance operations
Automate the end-to-end patching workflow	Patch administrator	Patch Orchestrator	Yes	Automating patching operations in BMC Helix Innovation Suite