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Logs for the Smart Hub


The Smart Hub logs are saved in the appserver-smarthub.log file that is available here: <installation_directory>/br

The following classes in the log file provide information related to the Smart Hub logging:

Class

Details

<Logger name="com.bladelogic.om.infra.smarthub.polling" additivity="false" level="info"> <AppenderRef ref="SA_APPENDER"/>
</Logger>

Provides logs related to polling services and processed requests, such as enrollment and heartbeat.

<Logger name="com.bladelogic.om.infra.smarthub.push" additivity="false" level="info">
 <AppenderRef ref="SA_APPENDER"/>
 </Logger>

Provides logs related to push services and requests that are sent to the Smart Hub, such as server decommissioning.

<Logger name="com.bladelogic.om.infra.smarthub.connector.workmanager.WorkManagerConnector" additivity="false" level="info">
 <AppenderRef ref="SA_APPENDER"/>
 </Logger>

Provides logs related to connection between the Smart Hub and Application Server.

For information about changing the log level, see Controlling-Application-Server-logging.

 

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TrueSight Server Automation 23.1