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Verifying the install log file

This topic describes how to check the install log file for the possible causes of a failed installation.

To verify the install log file

  1. Navigate to BDSSAInstallationDirectory/logs and open the Install.log file.
  2. Check for a message that explains why the installation failed.
    Some of the common reasons that an installation fails are the following:
  3. If you can address the issue, do so and try running the configuration portion of the installation again (see Rerunning-the-configuration-portion-of-the-installation). If you cannot address the issue, contact BMC Support. For a list of files that you should provide to the support team, see Collecting-diagnostics.

 

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BMC Decision Support for Server Automation 8.3