Installing products for continuous compliance for servers

This topic provides a high-level description of the installation tasks required to implement the BMC Continuous Compliance for Servers solution, part of Compliance Automation. This topic provides the following information:

• Before you begin
• Performing initial product installation
• Installing the BMC Atrium Orchestrator content components for Continuous Compliance for Server Automation
• Where to go next

Before you begin

Task	Reference
Review all product requirements and pre-requisites	See Product-requirements-for-Continuous-Compliance-for-Servers
Create the BMC Remedy ITSM user account	See Creating-and-configuring-BMC-Remedy-ITSM-user-accounts-for-continuous-compliance-use-cases
Review known issues	See Known issues and workarounds in continuous compliance for servers

Performing initial product installation

The following sections describe the base set of products that are required to implement the Continuous Compliance for Servers use cases. You do not have to install the products in any specific sequence.

Installing BMC Atrium Core

For any of the continuous compliance solutions (database, network, or server), you must be running version 7.6.04 SP2 or later, including these features:

• BMC Atrium CMDB
• Product Catalog
• BMC Atrium Integration Engine

For instructions about installing the features listed above, see the BMC Atrium Core Installation Guide, available on the PDF product guides page in BMC Atrium Core online documentation.

Installing BMC Atrium Orchestrator platform components

All of the continuous compliance solutions (database, network, and server) require the BMC Atrium Orchestrator platform components.

The BMC Atrium Orchestrator platform components provide the configuration distribution peer (CDP) and the tools you need to use to create a grid. Installing the platform components is a prerequisite for installing BMC Atrium Orchestrator content, which includes adapters, modules, and run books.

The BMC Atrium Orchestrator platform installation program enables you to install and configure the BMC Atrium Orchestrator CDP, BMC Atrium Orchestrator Operator Control Panel, graphing server, and Access Manager (AM) components. The platform installation program installs components in a new web server.

Before you can install the BMC Atrium Orchestrator content components, install or upgrade to version 7.6.02.02 of the BMC Atrium Orchestrator platform CDP.

• Access Manager and repository
• Grid Manager (GM)
• BMC Atrium Orchestrator Operator Control Panel
• BMC Atrium Orchestrator Development Studio

For instructions about installing BMC Atrium Orchestrator platform and core components, see the Installing topic in the BMC Atrium Orchestrator Platform version 7.6.02 online documentation.

Prior to installing the platform, verify that you have a BMC Remedy ITSM administrative logon ID. During the solution content installation, this account is used to export the ITSM templates.

Installing BMC Remedy ITSM

Install the appropriate BMC Remedy ITSM products, according to the continuous compliance solution you are implementing.

Solution	Applicable BMC Remedy ITSM products
Continuous Compliance for Database Automation	BMC Remedy ITSM Change Management version 7.6.04 or later
Continuous Compliance for Network Automation	BMC Remedy ITSM Change Management version 7.6.04 or later
Continuous Compliance for Server Automation	BMC Remedy ITSM Change Management version 7.6.04 SP2 or later BMC Remedy ITSM Incident Management version 7.6.04 SP2 or later

Alternatively, the BMC Remedy IT Service Management Suite contains a collection of various BMC Remedy ITSM applications, including Service Desk, Incident Management, and Change Management.

For installation instructions, see the BMC Remedy IT Service Management Installation Guide.

Installing BMC Server Automation

Review the following requirements prior to installing Continuous Compliance for Server Automation: 

• You must install the NSH component on the same system where you install the BMC Atrium Orchestrator CDP. For instructions, see the topics for installing NSH on Windows or UNIX, available in BMC Server Automation online documentation.
• After the Network Shell is installed, use the blcred command line utility to cache the BMC Server Automation user. For instructions about using the blcred command line utility, see the BMC Server Automation Network Shell Command Reference, available in the PDF product guides topic of BMC Server Automation online documentation.
• To launch the BMC Server Automation Console from the BMC Remedy ITSM task ticket, complete the following steps:

  • Install the BMC Server Automation Console on the same system as the BMC Remedy ITSM client.

    Warning

    Note

    Launch of the BMC Server Automation Console is not supported from BMC Remedy mid tier.

  • Update the RCP Console configuration group in the BladeLogic ITSM Integration module. See RCP Console configuration group for BladeLogic ITSM Integration for details.
• To have BMC Atrium CMDB configuration item (CI) relationships created in the task ticket for the target servers, you must:
  • Install and configure BMC BladeLogic Decision Support for Server Automation (formerly BMC Service Automation Reporting and Analytics for Servers). For installation instructions, see the BMC BladeLogic Decision Support for Server Automation Installation Guide.
  • Install and use BMC Server Automation Integration for Atrium 8.2 or later. Otherwise, the consistency of server naming between BMC Atrium CMDB, BMC Remedy ITSM, and BMC Server Automation must be ensured through other custom processes. For installation instructions, see the BMC BladeLogic Atrium Integration Implementation Guide.

Installing the BMC Atrium Orchestrator content components for Continuous Compliance for Server Automation

The BMC Atrium Orchestrator content installation program automates the installation of the adapters, modules, run books, BMC Remedy AR artifacts, and BMC Remedy ITSM templates that are required by the BMC Continuous Compliance for Server Automation solution.

Products and artifacts installed by the content installation program

The following section describes the artifacts that are installed by the BMC Atrium Orchestrator content installation program.For the BMC Continuous Compliance for Server Automation solution, the BMC Atrium Orchestrator content installation program installs the components shown in the following table.

Downloading the installation program

The BMC Atrium Orchestrator content installation program is available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. If you do not have a current license for the product, or if you cannot download the product and require a kit, contact a BMC sales representative by calling 800 793 4262.

The content installation program installs BMC Atrium Orchestrator content in Windows, Red Hat Linux, or Sun Solaris environments. When downloading the content installation files, verify that you download the right installation program for your environment.

Running the installation program

After you download the BMC Atrium Orchestrator content installation file, follow the installation instructions specific to your operating system platform.

The BMC Atrium Orchestrator content installation program installs all of the dependent adapters and modules. It also verifies that you have the correct versions of BMC Remedy ARS, BMC Remedy ITSM, and BMC Atrium CMDB installed, and prompts you for the ITSM server configuration parameters and ITSM template fields where applicable. The BMC Atrium Orchestrator content installation program presents two installation paths from which you can choose. When installing BMC Atrium Orchestrator content for use with a solution, select the BSM Solutions installation path, which pre-selects the content components required for your solution.

To install the BMC Atrium Orchestrator content for BSM Solutions

1. Run the BMC Atrium Orchestrator content installation file.
2. On the Welcome panel, click Next.
3. On the License Agreement panel, agree to the terms of the license and click Next.
4. On the Directory Selection panel, click Next to accept the default installation path, or click Browse to select a different location and click Next.
5. On the Installation Type panel, select BSM Solutions, and click Next.

6. On the Repository Communications Settings panel, enter the repository settings, and click Next:
7. On the Solution feature selection panel, select BMC Continuous Compliance for Server Automation, and then click Next.
    The installation program pre-selects the required base and BMC application adapters on the Adapter feature selection panel.
8. On the Adapter feature selection panel, click Next to accept the defaults.
    The installation program pre-selects the required operations actions (OA) management modules on the Module feature selection panel.

9. On the Module feature selection panel, click Next.

   Warning

   Note

   The Remedy Integration panel provides an option to install BMC Remedy ITSM artifacts. By default, the Install ITSM objects option is selected.

10. Perform one of the following actions:

    • To continue installing the solution and install BMC Remedy ITSM artifacts, configure the Remedy integration settings.
    • To continue installing the solution without installing BMC Remedy ITSM artifacts, clear the Install ITSM objects option.

11. Click Next.

    Warning

    Note

    Using the fields on the ITSM data input panel, you can enter data to customize the ITSM templates for your environment. If you want to use the template default for a field, leave it blank.

12. On the ITSM data input panel, select the appropriate data in the fields where you want to customize the ITSM templates, and click Next.
13. On the Installation preview panel, review the features to be installed, and then click Install.

14. When the installation completes, click Done.
     You can add BMC Atrium Orchestrator content components, such as application adapters or additional modules, by using the Custom feature setinstallation path. The custom installation allows you to install additional content components, but does not install or configure BMC Remedy ITSM artifacts.

    Warning

    Note

    A pre-selected component that is not grayed-out indicates that the content installation program located an existing version of the adapter or module on your system. You may choose not to install that component during the solution installation, because it is not required for the solution. The content installation program will proceed with the installation, and will install the latest version of the selected components.

Where to go next

After you have installed the BMC Continuous Compliance for Server Automation solution, you must complete the configuration tasks in Configuring-continuous-compliance-for-servers.

For an overview of the solution, see Enforce-continuous-compliance-for-servers.