Installing products for continuous compliance for servers

You do not have to install the products in any specific sequence, with the exception of the BMC BladeLogic Atrium Integration, which must be installed last.

• Installation process overview
• Installing BMC Remedy AR System
• Installing the BMC Remedy ITSM Suite Preconfigured Stack

• You must install the NSH component on the same system where you install the BMC Atrium Orchestrator CDP. For instructions, see the topics for installing NSH on Windows or UNIX, available in BMC Server Automation online documentation.
• After the Network Shell is installed, use the blcred command line utility to cache the BMC Server Automation user. For instructions about using the blcred command line utility, see the BMC Server Automation Network Shell Command Reference of BMC Server Automation online documentation.
• To launch the BMC Server Automation Console from the BMC Remedy ITSM task ticket, complete the following steps:

  • Install the BMC Server Automation Console on the same system as the BMC Remedy ITSM client.

    Warning

    Note

    Launch of the BMC Server Automation Console is not supported from BMC Remedy mid tier.

  • Update the RCP Console configuration group in the BladeLogic ITSM Integration module. See RCP Console configuration group for BladeLogic ITSM Integration for details.
• To have BMC Atrium CMDB configuration item (CI) relationships created in the task ticket for the target servers, you must:
  • Install and configure BMC BladeLogic Decision Support for Server Automation (formerly BMC Service Automation Reporting and Analytics for Servers). For installation instructions, see the BMC BladeLogic Decision Support for Server Automation online technical documentation.
  • Install and use BMC Server Automation Integration for Atrium 8.3 or later. Otherwise, the consistency of server naming between BMC Atrium CMDB, BMC Remedy ITSM, and BMC Server Automation must be ensured through other custom processes. For installation instructions, see Installing-BMC-BladeLogic-Atrium-Integration.

The following artifacts are installed by the BMC Atrium Orchestrator content installation program.

The BMC Atrium Orchestrator content installation program installs all of the dependent adapters and modules. It also verifies that you have the correct versions of BMC Remedy ARS, BMC Remedy ITSM, and BMC Atrium CMDB installed, and prompts you for the ITSM server configuration parameters and ITSM template fields where applicable. The BMC Atrium Orchestrator content installation program presents two installation paths from which you can choose. When installing BMC Atrium Orchestrator content for use with a solution, select the BSM Solutions installation path, which pre-selects the content components required for your solution.

When running the content installation program, you may see the following during component selection:

• A pre-selected and grayed-out component indicates that the installation program found an existing version of the adapter or module required for the solution on your system.
• A pre-selected component that is not grayed-out indicates that the installation program found an existing version of the adapter or module on your system. You can choose not to install that component during the solution installation by clearing the check box, because it is not required for the solution. The content installation program proceeds with the installation, and installs the latest version of the selected components.

To install the BMC Atrium Orchestrator content for BSM Solutions:

1. Run the BMC Atrium Orchestrator content installation file.
2. On the Welcome panel, click Next.
3. On the License Agreement panel, agree to the terms of the license and click Next.
4. On the Directory Selection panel, click Next to accept the default installation path, or click Browse to select a different location and click Next.
5. On the Installation Type panel, select BSM Solutions, and click Next.

6. On the Repository Communications Settings panel, enter the repository settings, and click Next:

   Setting	Default value
   Web Server Protocol	http
   Host Name or IP Address
   Web Server Port Number	8080 HTTP port number on the computer where the repository is installed
   Repository User	admin
   Repository Password

7. On the Solution feature selection panel, select BMC Continuous Compliance for Server Automation, and then click Next. The installation program pre-selects the required base and BMC application adapters on the Adapter feature selection panel.
8. On the Adapter feature selection panel, click Next to accept the defaults. The installation program pre-selects the required operations actions (OA) management modules on the Module feature selection panel.

9. On the Module feature selection panel, click Next.

   Warning

   Note

   The Remedy Integration panel provides an option to install BMC Remedy ITSM artifacts. By default, the Install ITSM objects option is selected.

10. Perform one of the following actions:

    • To continue installing the solution and install BMC Remedy ITSM artifacts, configure the Remedy integration settings.

      ITSM settings	Value
      Host name	Type the name or IP address of the computer running the Remedy ITSM service.
      Port number	Select Port mapper or assign a specific port of the computer running the BMC Remedy ITSM service (if known). Note: If the BMC Remedy AR server is configured to use a port mapper, the port number should be set to 0. If the BMC Remedy AR server is configured to use a specific port number to receive requests, assign that specific port number.
      User name	Type the Remedy ITSM administrator log on user name. For example, orchestrationuser.
      Password	Type the Remedy ITSM administrator log on password.

    • To continue installing the solution without installing BMC Remedy ITSM artifacts, clear the Install ITSM objects option.

11. Click Next.

    Warning

    Note

    Using the fields on the ITSM data input panel, you can enter data to customize the ITSM templates for your environment. If you want to use the template default for a field, leave it blank.

12. On the ITSM data input panel, select the appropriate data in the fields where you want to customize the ITSM templates, and click Next.

    Template field	Description
    Support Company	Default company name assigned to a change or task request.
    Support Organization	Default organization within the company assigned to a change or task request.
    Support Group	Default work group assigned to a change request. Assigning a change or task request to a support group allows any individual within the assigned support group to respond to the request.

13. On the Installation preview panel, review the features to be installed, and then click Install.
14. When the installation completes, click Done.
    You can add BMC Atrium Orchestrator content components, such as application adapters or additional modules, by using the Custom feature set installation path. The custom installation allows you to install additional content components, but does not install or configure BMC Remedy ITSM artifacts.
    A pre-selected component that is not grayed-out indicates that the content installation program located an existing version of the adapter or module on your system. You may choose not to install that component during the solution installation, because it is not required for the solution. The content installation program will proceed with the installation, and will install the latest version of the selected components.