Space banner This documentation supports the 23.3 version of BMC Helix for Security Incident Handling, which is available only to BMC Helix customers (SaaS).

Setting up and going live

Out of the box, the Security Incident Handling line of business is available in the Draft status in BMC Helix Business Workflows. As a Security case business analyst, you must activate the Security Incident Handling line of business in BMC Helix Business Workflows in your development environment. You must also configure settings for the line of business before you can use it.

To create a separate portal for Security Incident Handling, you can use the placeholder page provided out-of-the-box in the ESM Portal in BMC Helix Digital Workplace Advanced.

After the line of business is active, enable BMC Helix ITSM in BMC Helix Business Workflows to create tickets in BMC Helix ITSM from Security Incident Handling. To relate assets, enable Asset Management in BMC Helix Business Workflows.

Related topics

Product-overview

Process for activating and configuring Security Incident Handling

The following image shows the steps to activate and configure Security Incident Handling:

23304_SIH_settingup.png


The following table lists the additional configurations that you can complete for the Security Incident Handling line of business:

Configuration

Goal

Reference

(Optional) Enable the Security Incident Handling portal.

(Optional) Enable the Security Incident Handling portal in BMC Helix Digital Workplace Advanced.

Activate and configure the Security Incident Handling line of business.

Activate the line of business, configure the agents, categories, and support groups, and select the email profile.

Enable BMC Helix ITSM integration.

Integrate with BMC Helix ITSM to create and relate tickets in BMC Helix ITSM.

Enable asset Integration.

Integrate with Asset Integration to relate assets to security cases.

Export and import security content to different environments.

Export and import security content to the QA and production environment.

Create runbooks.

Create runbooks for your organization with custom tasks and assign stages to the tasks.



 

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