Space banner This documentation supports the 23.3 version of BMC Helix for Security Incident Handling, which is available only to BMC Helix customers (SaaS).

BMC Helix for Security Incident Handling 23.3

The Security Incident Handling line of business offers out-of-the-box content use cases to create, manage, and resolve security cases. Security case agents can work on security cases by following cybersecurity guidelines and completing set tasks that are available out-of-the-box in Runbooks. Security case agents can also gather evidence for security cases and view the evidence log for all security cases.


Release notes and notices Updated 03 Dec 2024

Learn what’s new or changed for Security Incident Handling 23.3, including new features, urgent issues, documentation updates, and fixes or patches.

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The following updates have been added since the release of the space:

Date

Summary

Release

December 3, 2024

Patch 4 for version 23.3 is available for on-premises customers.

November 25, 2024

BMC announces 23.3 Patch 4 for SaaS customers.

Enhancement available in 23.3 Patch 4:

  • Access the Security Incident Handling portal from the ESM Portal.

October 1, 2024

BMC announces 23.3 Patch 3 for on-premises customers.

August 15, 2024

BMC announces 23.3 Patch 3 for SaaS customers.

May 29, 2024

BMC announces 23.3 Patch 2 for SaaS customers.

March 22, 2024

BMC announces 23.3 Patch 1 for on-premises customers.

March 8, 2024

BMC announces 23.3 Patch 1 for SaaS customers.

December 8, 2023

Enhancements in 23.3:

  • Create and manage security cases in the Security Incident Handling line of business.
  • Record evidence for security cases and view the evidence log.
  • Use runbooks to manage and resolve security cases by completing the predefined tasks.

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

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Creating and managing security cases

Create and manage security cases.

Setting up and going live

Configure the Security Incident Handling line of business to start using it.

Integrating

Learn how the Security Incident Handling line of business integrates with other products.

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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix for Security Incident Handling documentation.

Related documentation

See the documentation of products related to BMC Helix for Security Incident Handling.

 

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