Getting started

The Security Incident Handling line of business offers out-of-the-box content use cases to create, manage, and resolve security cases. The security use cases have built-in case, task, and other templates, including all required artifacts, such as notifications. 

Each case template is equipped with a runbook that provides a cybersecurity framework to manage and resolve cases. The framework lays down six stages for resolving cybersecurity issues. Each runbook contains predefined tasks that are assigned to a unique stage in the framework. These tasks help resolve the security issues quickly and effectively.

Case agents can create and manage security cases from BMC Helix Business Workflows. Out-of-the-box integration with BMC Helix iPaaS also helps create security cases from the security events that occur in third-party security tools.

Learn more about Security Incident Handling in the following topics: