Configuring BMC SDA Fulfillment Cases module
This topic describes the configuration setting for the BMC SDA Fulfillment Cases module, which is a part of the BMC Service Desk Automation run book.
To view the module configuration
- Using BMC Atrium Orchestrator Development Studio Project Navigator, open the BMC SDA Fulfillment Cases module, and double-click configuration.
- You can add or update the configuration to match your requirements.
Consult the following table to view the configuration details.
Configuration item | Configuration elements | Description |
|---|---|---|
Integrations | ||
Active Directory | ConnectionDetails | Contains the integrations settings for the Microsoft Active Directory server |
| DefaultAdapterName | Specifies the name of the adapter Default value: WindowsCommandAdapter |
Exchange | Adapter | Specifies the name of the adapter Default value: MicrosoftExchangeActorAdapter |
ServiceType | Unlock Account | Contains the configurations for the Unlock Account fulfillment use case |
| Default_WorkInfo_Failure_Details_Text | Specifies the text to be added to the work info when the workflow fails Default value: There was a problem unlocking the requested account. |
| Default_WorkInfo_Complete_Details_Text | Specifies the text to be added to the work info when the workflow is executed successfully Default value: Requested account unlocked successfully. |
| UnlockCommand | Specifies the command to be sent to the adapter Value: <unlock-account> <command>net user</command> <options> <option> <key>/Active:</key> <value>yes</value> </option> </options> </unlock-account> |
| Onboarding | Contains the configurations for the Onboarding a new employee fulfillment use case |
| Database | Specifies the database to which the user is added Default value: DEFAULT |
| Distribution | Specifies the name of the distribution group to which the new user is added Default value: DEFAULT |
| EmailDomain | Specifies the domain on which you create a new user account Default value: default.com |
| Mailbox Size | Specifies the size of the mailbox to be created for the new user Default value: 1000MB |
| Default_Password | Specifies the password for the new user account Default value: P@ssw0rd |
| Default_WorkInfo_Complete_Details_Text | Specifies the text to be added to the work info when the workflow is executed successfully Default value: Requested user onboard successfully. |
| Default_WorkInfo_Failure_Details_Text | Specifies the text to be added to the work info when the workflow fails Default value: There was a problem completing the onboarding process for requested user. |
| Extend Mailbox Size | Contains the configurations for the Extend Mailbox Size fulfillment use case |
| MaxAllowedMailboxSizeinMB | Specifies the maximum mailbox size that can be extended for a user Default value: 500 MB |
| QuotaType | Specifies the target quota to be extended for the requested mailbox Default value: ProhibitSendReceiveQuota |
| Default_WorkInfo_Failure_Details_Text | Specifies the text to be added to the work info when the workflow fails Default value: There was a problem extending the mailbox size. |
| Default_WorkInfo_Complete_Details_Text | Specifies the text to be added to the work info when the workflow is executed successfully Default value: Mailbox Size extended successfully. |
| WorkInfo_Failure_Details_Text_GetMailbox | Default value: Failed to get the existing mailbox size. |
| WorkInfo_Failure_Details_Text | Default value: Mailbox already at maximum size allowed, contact your manager for further size extension. |
| Default_WorkInfo_Partial_Extension | Default value: Requested extension was beyond the maximum size allowed. |
Where to go from here
After you have configured the BMC SDA Fulfillment Cases module successfully, you can now run the out-of-the-box example use cases with the module. For more information, see Using-the-BMC-Service-Desk-Automation-run-book.