Installation roadmap for BMC Service Desk Automation run book

This topic describes the installation roadmap to implement the BMC Service Desk Automation run book.

Important

Before you begin installing any of the products required for the BMC Service Desk Automation run book, ensure that you review the known and corrected issues for each of the product.

Required products  

Consult the following table for the products required for implementing the BMC Service Desk Automation run book integrating with BMC Service Request Management and BMC MyIT.

Note

The BMC Service Desk Automation run book is compatible only with the versions mentioned in the Supported versions column.

BMC recommends that you install only the supported versions of the products to be able to install the run book.

Required products for installing the BMC Service Desk Automation run book

Product

Supported
versions

What to install

BMC Remedy AR System

9.0

Includes the BMC Remedy Mid-Tier.

For more information about installing the BMC Remedy Mid-Tier, see Installing BMC Remedy AR System.

BMC Atrium Core

9.0

Install all of the following BMC Atrium CMDB components.

  • BMC Atrium CMDB Web Services
  • Product Catalog
  • Atrium Integrator

For more information about installing the BMC Atrium CMDB components, see Installing BMC Atrium Core.

BMC Remedy
IT Service Management
(ITSM) Suite

9.0

Install BMC Remedy ITSM Change Management version 9.0 and BMC Remedy ITSM Incident Management version 9.0 or later.

For information about installing these products, see Installing BMC Remedy ITSM .

BMC Service Request
Management

9.0

Install BMC Service Request Management version 9.0 or later.

For more information about installing BMC Service Request Management, see Installing BMC Service Request Management.

BMC MyIT (Optional)

 

2.6

Install BMC MyIT version 2.6.

For more information, see Installing BMC MyIT.

Note: You must install BMC MyIT only if you want to automate fulfillment of the BMC MyIT requests by using the BMC Service Desk Automation run book.

BMC Atrium Orchestrator
Platform

7.8

Install the following BMC Atrium Orchestrator Platform components:

  • BMC Atrium Single Sign-On
  • Repository
  • Grid Manager
  • BMC Atrium Orchestrator Operator Control Panel
  • BMC Atrium Orchestrator Development Studio

For more information, see Installing BMC Atrium Orchestrator Platform.

BMC Atrium Orchestrator
Content

20.15.02

Install the BSM Solution for BMC Service Desk Automation. See Installing-BMC-Service-Desk-Automation-run-book.

What’s your role

After installing the above list of products, and before installing the BMC Service Desk Automation solution run book, you must create a user account in BMC Remedy ITSM that is used specifically by BMC Atrium Orchestrator. The user account requires privileges to perform the following tasks:

For more information, see Creating-an-orchestration-user-account-in-BMC-Remedy-IT-Service-Management-Suite.

Where to go from here

After installing the BMC Remedy ITSM suite of products in your environment proceed to Installing-BMC-Service-Desk-Automation-run-book. For troubleshooting installation issues, see Troubleshooting-BMC-Service-Desk-Automation-run-book.

 

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