Task Management module root-level workflows

This section describes the following Task Management module root-level workflows:

Create Task Relationships workflow

This workflow creates a relationship between a task and a configuration item.

Create Task Relationships workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce, ServiceNow	Yes
tasks	Contains an XML document that provides the data template for concept elements	Yes
configuration items	Contains an XML document in the following form: <Configuration-Items> <Configuration-Item> <name>ATL-cisco1720-04</name> <reconciliation-id>OI-811E85534C0FE933E838</reconciliation-id> </Configuration-Item> <Configuration-Item> <name>Persius1</name> <reconciliation-id>OI-811E85534C0FE933E8AE</reconciliation-id> </Configuration-Item> <Configuration-Item> <name>ATL-cisco1720-04</name> <reconciliation-id>AG00504EZSQElKeAwo3sB</reconciliation-id> </Configuration-Item> </Configuration-Items> Note: BMC Remedy ITSM only uses this input parameter. Use this input parameter to associate CIs in bulk to a task.	No

Create Task Relationships workflow outputs

Output	Description
tasks	Contains an XML document that provides the data template for concept elements
failed tasks	Contains an XML document that contains the failed tasks
success count	Provides a count of successful tasks
failure count	Provides a count of failed tasks
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Create Tasks workflow

This workflow creates task records.

Note

Tasks cannot be created independently, without a change request associated with it in BMC Remedy AR System. The Create Tasks workflow can only be used by other ITSM systems such as HP Service Center or BMC Remedyforce.

Create Tasks workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: HP_ServiceCenter, BMC_Remedyforce	Yes
tasks	Contains an XML document that provides the data template for concept elements	Yes

Create Tasks workflow outputs

Output	Description
tasks	Contains an XML document that provides the data template for concept elements
failed tasks	Contains an XML document that contains the failed tasks
success count	Provides a count of successful tasks
failure count	Provides a count of failed tasks
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Create WorkInfo workflow

This workflow creates work notes in a task record.

Create WorkInfo workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid value: BMC_AR_System, BMC_Remedyforce,	Yes
tasks	Contains an XML document that provides the data template for concept elements	Yes

Create WorkInfo workflow outputs

Output	Description
failed task collection	Displays an XML document that contains the information of the failed task record in a task management system
failure count	Provides a count of failed tasks
tasks	Contains an XML document that provides the data template for concept elements
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Delete Task Relationships workflow

This workflow removes the relationship between a task and a configuration item.

Delete Task Relationships workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, BMC_Remedyforce	Yes
tasks	Contains an XML document that provides the data template for concept elements	Yes

Delete Task Relationships workflow outputs

Output	Description
tasks	Contains an XML document that provides the data template for concept elements
failed tasks	Contains an XML document that provides the failed tasks
success count	Provides a count of successful tasks
failure count	Provides a count of failed tasks
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Update Actual End Date workflow

This workflow records the date on which the task actually ends.

Update Actual End Date workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, BMC_Remedyforce, ServiceNow	Yes
task id	Specifies the unique identifier of the task	Yes
actual end date	Specifies the actual end date in epoch format for the task	Yes

Update Actual End Date workflow outputs

Output	Description
tasks	Contains an XML document that provides the data template for concept elements
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Update Actual Start Date workflow

This workflow records the date on which the task actually starts.

Update Actual Start Date workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, BMC_Remedyforce, ServiceNow	Yes
task id	Specifies the unique identifier of the task	Yes
actual start date	Specifies the date in epoch format on which the task actually started	Yes

Update Actual Start Date workflow outputs

Output	Description
tasks	Contains an XML document that provides the data template for concept elements
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Update Scheduled End Date workflow

This workflow updates the date on which the task is scheduled to end.

Update Scheduled End Date workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce, ServiceNow	Yes
task id	Specifies the unique identifier of the task	Yes
scheduled end date	Specifies the date in epoch format on which the task is scheduled to end	Yes

Update Scheduled End Date workflow outputs

Output	Description
tasks	Contains an XML document that provides the data template for concept elements
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Update Scheduled Start Date workflow

This workflow updates the date on which the task is scheduled to start.

Update Scheduled Start Date workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce, ServiceNow	Yes
task id	Specifies the unique identifier of the task	Yes
scheduled start date	Specifies the date in epoch format on which the task is scheduled to start	Yes

Update Scheduled Start Date workflow outputs

Output	Description
tasks	Contains an XML document that provides the data template for concept elements
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Update Task Notes workflow

This workflow updates a task journal.

Update Task Notes workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce, ServiceNow	Yes
task id	Specifies the unique identifier of the task	Yes
notes	Specifies task notes	Yes

Update Task Notes workflow outputs

Output	Description
tasks	Contains an XML document that provides the data template for concept elements
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Update Task Status workflow

This workflow updates the status of a task.

Update Task Status workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce, ServiceNow	Yes
task id	Specifies the unique identifier of the task	Yes
new status	Specifies the new task status Valid values for ServiceNow: Pending Open Work In Progress Closed Complete Closed Incomplete Close Skipped	Yes
status reason	Specifies the reason for the status change	No

Update Task Status workflow outputs

Output	Description
tasks	Contains an XML document that provides the data template for concept elements
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Update Tasks workflow

This workflow updates specified tasks with related information.

Update Tasks workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce, ServiceNow	Yes
tasks	Contains an XML document that provides the data template for concept elements	Yes

Update Tasks workflow outputs

Output	Description
tasks	Contains an XML document that provides the data template for concept elements
failed tasks	Contains an XML document that provides the failed tasks
success count	Provides a count of successful tasks
failure count	Provides a count of failed tasks
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status

Update WorkInfo workflow

This workflow updates the work notes of a task.

Update WorkInfo workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce, ServiceNow	Yes
tasks	Contains an XML document that provides the data template for concept elements	Yes

Update WorkInfo workflow outputs

Output	Description
failed task collection	Displays an XML document that contains the information of the failed task record in a task management system
failure counter	Provides a count of failed tasks
tasks	Contains an XML document that provides the data template for concept elements
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a workflow-specific explanation for the value of success status