Operations Actions Management Module enhancements in version 20.13.02
This topic describes the new features and changes that have been added to the BMC Atrium Orchestrator Operations Actions Management Modules.
Content 20.13.02 now supports ITSM version 8.1 Patch 1
BMC Atrium Orchestrator Content 20.13.02 now supports the IT Service Management (ITSM) version 8.1 Patch 1.
- Configuration-Management-module supports ITSM version 8.1.
- Change Management module supports ITSM version 8.1 Patch 1.
- Incident Management module supports ITSM version 8.1 Patch 1.
- Problem Management module supports ITSM version 8.1 Patch 1.
- Task Management module supports ITSM version 8.1 Patch 1.
- Work Order Management module supports Service Request Management version 8.1 Patch 1.
Enhancement to include chat in the WorkInfo_Type_Mappings
The following modules now include support for chat in the WorkInfo_Type_Mappings:
- Change-Management-module-configuration
- Incident-Management-module-configuration
- Task-Management-module-configuration
Enhancements in the Task Management module
The following enhancements are made to the Task Management module:
- Added a new Request_Type_Mappings to support request types.
- Updated the WorkInfo_ViewAccess_Mappings to include support for the Public type. The External type mapping is retained to support backward compatibility with ITSM 8.0.