Collecting diagnostics in a zip file

Use the Log Zipper, part of the Maintenance Tool, to collect diagnostics in a zip file to submit to Customer Support. The Log Zipper creates a collection of log files and file characteristics that Customer Support uses to help you debug your system.

To run the Log Zipper by using the Maintenance Tool

1. Open the Maintenance tool.
2. On the Logs tab, click Zip Logs.

3. Send the BcanLogs.zip output file from the temp (tmp) directory to BMC Support.

   Warning

   Note

   To unzip the BcanLogs.zip file, use a utility such as WinZip to extract the files, or you might receive an error.

To run the Log Zipper by using the command-line interface

1. In a command-line window, change to the folder on the TrueSight Network Automation application server, where the Maintenance Tool is located.
2. Enter one of the following commands:
   • (Microsoft Windows) BCANMaintenanceTool.cmd -silent -logs -zip_logs "-output_file=%TEMP%\BCANLogs.zip"
   • (Linux) ./BCANMaintenanceTool.sh -silent -logs -zip_logs -output_file=/var/tmp/BcanLogs.zip*
3. Send the BcanLogs.zip output file from the temp (tmp) directory to BMC Support.