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Service model relationships

The relationships between configuration items (CIs) identify potential probable cause events. Service model relationships capture relationships between CIs. Because these relationships are unique to your environment, you must set them yourself. Service model relationships are analyzed for all internal events and for external events if the relationship is based on a CI and the external event is associated with that CI.

For more information about service model relationships, see Managing-service-model-component-relationships.

BMC ProactiveNet examines the relationships of the CI for the potential probable cause event. If the event belongs to any CI instance relationships, then those relationship filters are applied.

If the event instance does not belong to any instance relationship, BMC ProactiveNet analyzes the event based on global relationship rules.

 

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BMC ProactiveNet 9.6