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Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Integrating with BMC Remedy Service Desk

This integration enables BMC ProactiveNet to create incidents in BMC Remedy Service Desk based on events in the BMC ProactiveNet cell. It adds business context to incidents by enabling bidirectional flow of information between the BMC ProactiveNet cell and BMC Remedy Service Desk.

Information
Important

Though integration between BMC ProactiveNet and BMC Remedy Service Desk is supported, BMC recommends to use the Integration with BMC Service Resolution.

 

For more information on this integration, check the following:

 

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BMC ProactiveNet 9.6