Integrating with BMC Remedy Service Desk

This integration enables BMC ProactiveNet to create incidents in BMC Remedy Service Desk based on events in the BMC ProactiveNet cell. It adds business context to incidents by enabling bidirectional flow of information between the BMC ProactiveNet cell and BMC Remedy Service Desk.

Important

Though integration between BMC ProactiveNet and BMC Remedy Service Desk is supported, BMC recommends to use the Integration with BMC Service Resolution.

 

For more information on this integration, check the following:

 

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