Skip to Content

Downloading and installing an installation package

You can download an installation package and install the components on one or more hosts. The installation runs silently with the information entered during package creation.

Information
Recommendation

If you defined the BMC ProactiveNet Integration Service variable for PATROL Agents in the installation package, ensure the agents are started in phases. Do not start newly deployed agents all at once. Start and configure monitoring for the agents in planned phases to reduce the performance impact on the Integration Service nodes and on the BMC ProactiveNet Server associated with the automatic workflow process.

To download and install an installation package

  1. From the computer on which you want to install the package, log on to BMC ProactiveNet Central Monitoring Administration.
  2. (Optional) To filter the list of installation packages, select an operating system from the Filter by Operating System list.
  3. Click the link for the installation package that you want to download.
  4. Through the browser's download dialog box, save the installation package.
  5. Extract the installation package as appropriate for your operating system.
     The package is extracted to the bmc_products directory on the current host.
  6. From the bmc_products directory, run the installation utility for your operating system:

    • (UNIX) RunSilentInstall.sh 

      Warning

      Note

      For UNIX operating system, you must run the installation utility using the same user account as you would use to run the PATROL Agent.

    • (Microsoft Windows) RunSilentInstall.exe
Warning

Note

If you have not provided the system root account details during package creation, run the following root configuration commands post the installation utility installation:

cd <PATROLAgent install directory>/log/<timestamp>_install
chmod 755 <hostname>_<portnumber>_install_rootscripts
sh ./<hostname>_<portnumber>_install_rootscripts

 

The package is installed on the current host. If the package includes a BMC PATROL Agent, the agent sends a configuration request by passing its tags to BMC ProactiveNet Central Monitoring Administration, via the Integration Service. Central Monitoring Administration evaluates policies that match the agent conditions, determines the final configuration to be applied, and sends the configuration information back to the agent. Monitoring is based on the configuration information received by the agent.

If no policy matches the agent conditions, the agent does not receive configuration information. The agent does not begin monitoring until a matching policy is created.

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC ProactiveNet 9.6