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Technical bulletin: Impact of Adobe Flash end of life on BMC Cloud Lifecycle Management

Update: December 9, 2020

BMC has tested Flash-based capabilities with the HARMAN Packaged Browser application—Electron/Chromium version. For updates regarding Limited Support, see "Alternatives for customers who want to continue to use the Flash-based BMC products."

Adobe announced the end of development and distribution of Adobe Flash Player by the end of the year 2020. In turn, most browsers, such as Chrome and Firefox will no longer support Flash. Therefore, you will not be able to access Flash-based capabilities in BMC Cloud Lifecycle Management after December 31, 2020. 

Impact on BMC Cloud Lifecycle Management

If you are using any of the capabilities listed here, end of life of Adobe Flash will impact the behavior of your BMC Cloud Lifecycle Management environment:

Product

Components

Impact

BMC Cloud Lifecycle Management

BMC Cloud Lifecycle Administration Console

In the Administration Console, the Service Catalog and the Dashboards workspaces (all functionality) use Adobe Flash.

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BMC Remedy ITSM

  • BMC Remedy Mid-Tier
  • BMC CMDB
  • BMC Service Request Management
  • Approval Process Visualizer

As part of the BMC Cloud Lifecycle Management solution, the ITSM applications use Adobe Flash for the Process Designer and Visualizer components.

Alternatives for customers who want to continue to use the Flash-based BMC products

HARMAN International Packaged Browser solution

HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to https://services.harman.com/partners/adobe.

BMC Software provides Limited Support for Adobe Flash-based capabilities in BMC products when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities.

Adobe Enterprise Enablement for legacy browser versions

Important

The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.

With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions:

  1. To allow Flash to run for a BMC product, in a mms.cfg file, enable the AllowListURLPattern option and add the list of trusted URLs as follows:

    EnableAllowList=1

    AllowListUrlPattern=http://<TSIM-Server-FQDN>
    AllowListUrlPattern=https://<TSIM-Server-FQDN>
    AllowListUrlPattern=http://<MidtierServer>:<port>
    AllowListUrlPattern=https://<MidtierServer>:<port>
    For details about the AllowListUrlPattern options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the Adobe Flash Player 32.0 Administration Guide.

  2. Push the mms.cfg file to all browsers that need to continue to use Flash.

  3. Prevent automatic updates of newer browser versions that will not allow Flash Player to load.
    For information about Flash Player automatic updates, go to https://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html.

BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:

Tested browser version

Vendor support

Microsoft Internet Explorer 11

Mozilla Firefox 83

Google Chrome 86

Related topics

Impact of Adobe Flash Player End of Life for BMC Cloud Lifecycle Management on BMC Communities. 

Supported-browsers

 

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