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Enabling logs if you run into upgrade problems

This section describes how to enable logging if you run into issues (for example, with E-AR, C-AR, Cloud Portal, or Cloud Extensions upgrades or with Cloud Portal and Cloud Extensions new installations) and you must re-run the installation or upgrade to get additional information for troubleshooting.

Note

  • These steps are optional and you should only perform them on an "as needed" basis, because they can slow down the AR System server response time during installations or upgrades.
  • The AR System must be installed before you can perform this procedure.
  1. Log on to the AR System server.
    http://<hostname:<port>/arsys 
  2. Open the AR System Administration Console (select Applications > AR System Administration > AR System Administration Console).
  3. Open the Server Information window (select System > General > Server Information).
  4. Click the Log Files tab. 
  5. Enable the following logs:
    • API Log
    • Escalation Log
    • Filter Log
    • SQL Log
    • Plug-in Log
  6. Click Apply and Save.

Related topics

Working-with-logs

 

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