Patch installation issues
If you face issues during or after BMC Cloud Lifecycle Management patch installation, refer to the following files:
File | Location | Description |
|---|---|---|
ReadMe4x.txt | <CLMPatchInstaller>\Disk1\ | Contains the steps for installing the patch manually. |
clmpatchinstaller_install_log.txt | <CLMPatchInstallationDirectory>\logs\ | Contains the installer logs for the patch. |
PatchApplicationTracker.txt | <CLMPatchInstallationDirectory>\ | Contains the detailed steps of how the patch is installed. |
Refer to the following topics to troubleshoot problems that might occur while installing or upgrading BMC Cloud Lifecycle Management.
Issue: Cannot launch the BMC Cloud Lifecycle Management 4.x Patch installer on Linux platforms. You receive the following error message:
Listening for transport dt_socket at address: 12333
Jan 21, 2015 2:03:51 PM com.bmc.install.ui.swing.IconHelper
SEVERE: THROWABLE EVENT {Description=[Failed to get image icon],
Detail=[/product/clmpatchinstaller/images/CLMPatchInstaller_splash.png]}
java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11.XToolkit
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at java.awt.Toolkit$2.run(Unknown Source)
Resolution: Ensure that the required RPM packages are installed to export the display properly. For the list of required packages for the Linux installer host, see System-requirements-for-Linux.
Issue: After a successful upgrade to the latest BMC Cloud Lifecycle Management patch, when you access BMC Cloud Lifecycle Management Administration Console > Service Designer Console, the user interface is not loaded and stops responding.
Resolution: Ensure that you update the older occurrences of the Java file path in the BMC Remedy AR System, Atrium Web Services primary and secondary, and Mid-tier Configuration files with Java 1.8 path. For details about the steps to update the older occurrences of the Java file path, see the Patches page.
Issue: After upgrading to the latest BMC Cloud Lifecycle Management patch, when you access BMC Cloud Lifecycle Management Administration Console > Service Catalog Console, you receive the following error message:
Resolution:
Ensure that you perform the following steps:
- Execute all the Java configurations steps listed on the Patches page.
- Import the Platform manager Java cacerts into the cacerts of Java used by the BMC Remedy AR System, Atrium Web Services primary and secondary, and Mid-tier servers. For details, see the Enabling-SSL-HTTPS page.