Verifying Platform Manager installation
You can verify that Platform Manager was installed successfully by using the following procedures.
To review installation log files
- If you just completed the installation and the installer prompts you to view the installation log, perform the following steps:
- Click View Log.
- Check the log file for SEVERE errors and import failures.
- Skip to step 4.
- Log on to the server that hosts Platform Manager.
- Navigate to each directory listed in the following table and check the specified log files for the errors described in the Action column.
Within the path names specified in the table:- On Microsoft Windows, installation path is C:\Program Files\BMC Software\BMCCloudLifeCycleManagement.
- On Linux, installation path is /opt/bmc/BMCCloudLifeCycleManagement.
Directory | Log file | Action |
---|---|---|
Windows: | bmcclm_install_log.txt | Verify that no SEVERE errors are reported in the log file. |
Windows: | All log files in the directory | Verify that no import failures are reported in the log files. |
Windows: | wrapper.log | Verify that no JVM startup errors are reported in the log file. |
Windows: | All log files in the directory | Verify that no import failures are reported in the log files. |
If no error messages were reported, the installation was successful.
- For all error, (including SEVERE) messages, verify that the required services are running.
- If a SEVERE error message was reported, additionally perform the steps documented in the Resolving-product-installation-issues-on-target-hosts topic.
To verify that the required services are running
- Verify that the required services are running:
- Windows:
- Select Start > Administrative Tools > Services.
The Services window opens. - Verify that the BMC CSM service is started.
- Select Start > Administrative Tools > Services.
- Linux:
- From a command prompt, type the following command:
ps -ef | grep -i bmccsm - In the resulting filtered output, look for the following process names: bmccsm and osgi.
- From a command prompt, type the following command:
- Windows:
- If the required services are not running, start Platform Manager.
- (Windows) From the Services window, select the BMC CSM service, and click Start the service.
- (Linux) From a command prompt, type the following command:
/etc/init.d/bmccsm start
To verify that the AR User is properly set to clmsystemuser in the JSON
For all fresh installs of Platform Manager, the attributeValue of the AR User is set to clmsystemuser. You created this new user during the AR Post Install Configuration.
- Log on to the server that hosts Platform Manager.
- Change directories to <installPath>\Platform_Manager\Configuration.
- Open cloudservices.json in a text editor.
Search for clmsystemuser.
For example:"attributeValue" : "clmsystemuser",
"description" : "Database(AR) User",
"guid" : "51d59048-32f3-4a98-a5d3-3b96066a4c9b",
"name" : "user"
}, {
"cloudClass" : "com.bmc.cloud.model.beans.AccessAttributeValue",
"accessAttribute" : {
"cloudClass" : "com.bmc.cloud.model.beans.AccessAttribute",
"datatype" : "String",
"description" : "Database(AR) Password",
"guid" : "03379ef7-6e58-42c4-be06-f26d7f8eb537",
"isOptional" : false,
"isPassword" : true,
"length" : 255,
"modifiableWithoutRestart" : false,
"name" : "password"
},
"attributeValue" : "x+IJYzkzRt8tjHGnMJaJhA==",
"description" : "Database(AR) Password",
"guid" : "5e3eb447-af3f-40f6-9feb-476bcbb4b971",
"name" : "password"- Close cloudservices.json.
To verify Platform Manager is properly installed
In a web browser, access the Platform Manager URL.
https://PlatformManagerServer:portNumber/csm
https://pmServer:9443/csm
The default HTTPS port is 9443. You should see the following message: