Ticket class
The Ticket class represents a ticket in corporate ITSM system e.g. change request, incident or problem etc.
Ticket class APIs
The following tables list the basic APIs, operation APIs, and relationship APIs for the Ticket class.
Basic APIs
Name | HTTP | URI | Description |
|---|---|---|---|
search | POST | Searches for Ticket objects. |
Operation APIs
Name | HTTP | URI | Description |
|---|---|---|---|
verifyApproval | POST |
|
Relationship APIs
The Ticket class has no relationship APIs.
Ticket class relationships and attributes
The following tables list the relationships and attributes of the Ticket class.
Relationships
Name | Type | Multi- | Description |
|---|---|---|---|
cloudResource | 1 |
| |
organization | 0..1 |
| |
serviceRequest | 0..1 |
| |
ticketTemplate | 1 |
| |
tickets | 0..* |
| |
cloudClass | 1 | Fully-qualified name of the class to which the object belongs | |
provider | 1 | Provider that created the object | |
tags | 0..* | Tags associated with the object |
Attributes
Name | Type | Multi- | Description |
|---|---|---|---|
lastModifiedAt | 0..1 |
| |
status | 1 |
| |
ticketType | 1 |
| |
transactionID | String | 0..1 |
|
externalID | String | 0..1 | Identifier used for the object by an external provider |
owner | String | 0..1 | Name of the owner of the object |
reconciliationID | String | 0..1 | Reconciliation identity value for the object from the BMC Atrium CMDB |
tokenID | String | 0..1 | Token identifier |
description | String | 0..1 | Text that describes the object |
guid | String | 1 | Globally unique identifier for the object |
labels | String | 0..* |
|
modifiedDate | 0..1 | Date the Cloudobject was modified | |
name | String | 1 | Human-readable name of the object |